topic Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN in Installation & Licensing Forum

ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY INSTALLED."

Anonymous — Mon, 01 Jul 2019 17:57:59 GMT

Program does not launch, i get error message: "License Manager is not functioning or is improperly installed. Autocad will shut down now". I download hotfix and installed, same result. Went to support page and went down the list of suggested solutions, same result. Tried contacting tech support but they are booked for days. NEED HELP PLEASE!!!!!

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

rkmcswain — Mon, 01 Jul 2019 18:11:42 GMT

You did everything listed on this page?

When you say you contacted support, who exactly are you talking about? Your reseller?

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Mark.Lancaster — Mon, 01 Jul 2019 18:19:16 GMT

@Anonymous

Welcome to the Autodesk User's Community..

In addition to @rkmcswain reply.. What Autodesk product and version are you talking about? What hotfix did you apply?

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Anonymous — Mon, 01 Jul 2019 18:51:18 GMT

Hi,

it's for AutoCad Architecture 2020. The hotfix I downloaded was Adsk
Licensing installer.

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Mark.Lancaster — Mon, 01 Jul 2019 18:53:50 GMT

@Anonymous

Is this service there and running?

If the service is there and started.. Stop the service and then restart it to see if that resolves the issue.

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Anonymous — Mon, 01 Jul 2019 18:57:18 GMT

Hi rkmcswain,

Yes, I went thru all 10 suggested fixes, but error message still occurs. I
tried contacting Autodesk itself, but they are not available on weekends.
Tried contacting them this morning, and was only able to schedule a phone
call for next week Tuesday as they are fully booked till then per their
website.

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Anonymous — Mon, 01 Jul 2019 19:00:18 GMT

Hi Mark,

Are you asking if AutoCad is up and running? It is not, it goes thru the
launch sequence, opens up to the initial desktop then the error message
window opens up..

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Mark.Lancaster — Mon, 01 Jul 2019 19:04:51 GMT

@Anonymous

I didn't ask if AutoCAD was running. I asked if that given Window service was there and running

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Anonymous — Mon, 01 Jul 2019 19:08:18 GMT

Windows? yes its running, laptop is running normally other than this issue.

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Mark.Lancaster — Mon, 01 Jul 2019 19:15:45 GMT

@Anonymous

I'm not asking if your laptop or Windows is working fine. Have you gone into Windows services and confirm that services is there and its running? Perhaps that what you did but your reply sounds like you are telling me Windows and your laptop is working normal. So I'm not 100% sure if you looked?

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Anonymous — Mon, 01 Jul 2019 19:17:18 GMT

Other than the suggested options listed in Autodesk support page for this
issue, no I have not done anything else.

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

rkmcswain — Mon, 01 Jul 2019 19:28:44 GMT

@Anonymous wrote:I tried contacting Autodesk itself, but they are not available on weekends. Tried contacting them this morning, and was only able to schedule a phone call for next week Tuesday as they are fully booked till then per their website.

Very interesting, I didn't even know you could contact Autodesk for direct support or that they had a website that listed their support backlog.

In any case, did you do your software rental directly through Autodesk, or through a reseller? If the former, did you inquire about the support SLA? When you do your transaction though a reseller, in many cases that includes support that you receive from a human on the same day. The forums here are full of users, like you

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Anonymous — Mon, 01 Jul 2019 19:31:18 GMT

my transaction was directly with Autodesk via their website.

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

rkmcswain — Mon, 01 Jul 2019 20:06:24 GMT

That is why you should find out about the support SLA before agreeing to a purchase, or in this case, a rental.

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Anonymous — Mon, 01 Jul 2019 20:10:18 GMT

Is this helping in fixing the issue I'm experiencing?

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Mark.Lancaster — Mon, 01 Jul 2019 20:16:48 GMT

@Anonymous

So it sounds like you never checked to see if that Windows service is there and running? Is that correct? Operation of the 2020 product line relies on that service.. So if you haven't checked, can you?

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

rkmcswain — Tue, 02 Jul 2019 01:13:21 GMT

@Anonymous wrote:
Is this helping in fixing the issue I'm experiencing?

Not at all, but it might help you in the future.

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

mdavis22569 — Tue, 02 Jul 2019 13:32:34 GMT

What year / version of the software

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Anonymous — Tue, 02 Jul 2019 16:38:52 GMT

I am having the exact same problem. If you have found the solution please post it.

Re: ERROR MESSAGE: "LICENSE MANAGER IS NOT FUNCTIONING OR IS IMPROPERLY IN

Mark.Lancaster — Tue, 02 Jul 2019 16:44:23 GMT

@Anonymous

Welcome to the Autodesk User's Community..

Autodesk product and version? Is this related to the 2020 version?

If so is this Windows service there and started?