topic Re: Can't Download Autocad in Installation & Licensing Forum

Can't Download Autocad

yigitataozdemir — Sun, 24 Sep 2023 12:44:08 GMT

Hi, I used autocad before but removed someday. Yesterday, I wanted to download it again but there was a few mixed files were left in my computer from last removal, then I deleted everything for a fresh download. Meaning everything including autodesk shared file and every other autodesk file from program files, documents... I force to remove some files and now I can tell these weren't supposed to removed and now I can't install.

Tried both download and install from autodesk but I got error:
Installation: "an error occurred while preparing the installation"
Download: "Product download consists of multiple files. At least one file is missing or has not been downloaded yet."

Considering that I remove everything, that's proably the main problem that it needs some files as maybe autodesk shared file or something to install the product and I can't find these anywhere.

How can I solve this?

Re: Can't Download Autocad

Anonymous — Sun, 24 Sep 2023 12:48:34 GMT

it tells you what the issue is read this: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Error-message-installing-Autodesk-Navisworks-Manage-for-BIM-Product-download-consists-of-multiple-files.html

Re: Can't Download Autocad

yigitataozdemir — Sun, 24 Sep 2023 13:01:46 GMT

Thank you, I already read this page. It doesn't work. My pop-ups were closed already so I try installation while it also open. Didn't work so close back. Also I don't have any downloaders or installers left on my computer.

Re: Can't Download Autocad

Simon_Weel — Mon, 25 Sep 2023 15:13:14 GMT

Just make sure all files are downloaded. That should tackle the error message.

Re: Can't Download Autocad

yigitataozdemir — Mon, 25 Sep 2023 20:18:12 GMT

How can I find the full list of neccessary files so I can check?

Re: Can't Download Autocad

Simon_Weel — Tue, 26 Sep 2023 06:42:40 GMT

See this post.

Re: Can't Download Autocad

yigitataozdemir — Tue, 26 Sep 2023 17:23:47 GMT

Didn't work, installation crashes after few seconds. Same as two days ago. Like I said I probably delete some neccessary files so I can't download autocad now.

Re: Can't Download Autocad

Simon_Weel — Wed, 27 Sep 2023 06:42:24 GMT

Downloading and installing are two different things? Did you manage to download all files using the link provided?

As for installation - have a look at this article on how to perform a clean uninstall.

Re: Can't Download Autocad

yigitataozdemir — Wed, 27 Sep 2023 16:03:51 GMT

I see two links for autocad product in the link you send me, I download both and after that screen:

I got the preparing for installation error again.

Like I said it haven't uninstall right because I force remove everything so there is no files left of autodesk.

I imagine format would be an useful choice but I don't really want to do that.