https://forums.autodesk.com/t5/installation-licensing-forum/admin/m-p/9028751#M43981 <P><a href="https://forums.autodesk.com/t5/user/viewprofilepage/user-id/7975817">@is.purchasing</a>&nbsp;</P> <P>&nbsp;</P> <P>It sounds like you have 2 issues is that correct?</P> <P>&nbsp;</P> <P>Why cant they install?&nbsp; What is the issue?</P> <P>&nbsp;</P> <P>When you access your Autodesk Account do you see user management on the left hand side?&nbsp; If you do is there any sub section under there?</P> Tue, 17 Sep 2019 01:49:20 GMT Mark.Lancaster 2019-09-17T01:49:20Z https://forums.autodesk.com/t5/installation-licensing-forum/admin/m-p/9028187#M43980 <P>We have purchased and sent invites for AutoCAD LT 2020 and the user can't install it.&nbsp; When I go to the portal, the product services and support is off for 3 people and I do not know how to enable them.</P> Mon, 16 Sep 2019 18:53:52 GMT https://forums.autodesk.com/t5/installation-licensing-forum/admin/m-p/9028187#M43980 is.purchasing 2019-09-16T18:53:52Z https://forums.autodesk.com/t5/installation-licensing-forum/admin/m-p/9028751#M43981 <P><a href="https://forums.autodesk.com/t5/user/viewprofilepage/user-id/7975817">@is.purchasing</a>&nbsp;</P> <P>&nbsp;</P> <P>It sounds like you have 2 issues is that correct?</P> <P>&nbsp;</P> <P>Why cant they install?&nbsp; What is the issue?</P> <P>&nbsp;</P> <P>When you access your Autodesk Account do you see user management on the left hand side?&nbsp; If you do is there any sub section under there?</P> Tue, 17 Sep 2019 01:49:20 GMT https://forums.autodesk.com/t5/installation-licensing-forum/admin/m-p/9028751#M43981 Mark.Lancaster 2019-09-17T01:49:20Z