topic Re: License claiming it's expired in Installation & Licensing Forum

License claiming it's expired

Anonymous — Wed, 30 Oct 2019 23:10:33 GMT

I got the free trial student version of AutoCad (the one that's supposed to last 3 years) but this is the second time a pop up for "license expired" has kicked me out. The first time I got it to let me back in the next day and this time it's been a full two days. I haven't even made it a year on my free trial agreement period. Any suggestions? I was trying to reach AutoCad customer service directly or an Autodesk email but when searching this is the place I was lead to.

Re: License claiming it's expired

pendean — Wed, 30 Oct 2019 23:17:58 GMT

Is this the issue https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Renew-Your-License-dialog-box-appears-when-you-license-with-a-new-Desktop-Rental-serial-number.html

EDU Licensing Support is over here https://www.autodesk.com/education/support/edu-contact-us-form

HTH

Re: License claiming it's expired

Mark.Lancaster — Wed, 30 Oct 2019 23:31:17 GMT

@Anonymous

Welcome to the Autodesk User's Community..

What version of your product is this?

Is this the message you're seeing https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Licensing-Error.html

Re: License claiming it's expired

leowarren34 — Thu, 31 Oct 2019 12:44:29 GMT

Education Licenses aren't trials and you get three years for each product version so any 2017 products will be coming to the end.

Check: http://manage.autodesk.com/ and ensure your products still appear.

Re: License claiming it's expired

natasha.l — Thu, 31 Oct 2019 19:26:48 GMT

Hello @Anonymous,

The email you have on file & are using to sign into the forums here does not show any Student licenses.

Please review this video to set up your student licenses.

Steps for Setting-Up Student Software

Let us know if you have any questions.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: License claiming it's expired

leowarren34 — Thu, 31 Oct 2019 21:25:38 GMT

@Anonymous Here is the ACAD education link: https://www.autodesk.com/education/free-software/autocad

Re: License claiming it's expired

thahn17 — Sun, 10 Dec 2023 03:27:24 GMT

I had a similar experience with a student license after switching computers. After a few hours of messing around, the solution for me was to close the app, open my account on a web browser, go to account>user management>by product, unassign myself from the program (fusion 360), sign out, and then sign in and reassign myself. After reopening the app, it showed as expired for a few seconds but then worked. Hope this helps someone!