topic Re: User Management error in Installation & Licensing Forum

User Management tab missing

Anonymous — Sat, 09 Nov 2019 00:01:00 GMT

Hi All,

Until recently I had the option to manage user and assign licenses in Autodesk, however since Friday user Management options disappeared and I am unable to assign licenses.

Oddly the users that had a license assigned are still able to use Autocad software. But, i am still unable to administer.

In addition to above the contract details disappeared ( autocad license was valid until 2021).

Please advise

< Edited title for better support. >

Re: User Management error

Mark.Lancaster — Tue, 05 Nov 2019 17:46:11 GMT

@Anonymous

Welcome to the Autodesk User's Community..

Have you cleared browser cache and history?

Tired another browser?

I assume you are using the correct credentials?

Re: User Management error

natasha.l — Tue, 05 Nov 2019 18:10:34 GMT

Hello @Anonymous,

I have reviewed your account details & the User Management tab should appear properly in your account.

Have there been any recent network security changes?

Please try to conduct these steps preferably with your IT admin:

Be sure to sign-in with the proper Autodesk ID & Password, resetting and Changing Your Autodesk Account Password
Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
Connection issues Adjust Lan Settings, Proxy Settings & etc. , or try a different network location
Clear your browser history
Whitelist the sites listed in these articles:

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