topic Re: Licensing not allowed through firewall in Installation & Licensing Forum

Licensing not allowed through firewall

epullerV79QN — Mon, 30 Oct 2023 15:34:05 GMT

I've tried following Which URLs/Protocols need to be allowed for Autodesk Subscription Licensing with our IT Security team to allow the software through the firewall, but we haven't had any luck. I'm on the IT service desk team and I haven't found a way to talk to Autocad's support team, so I'm reaching out here.

Re: Licensing not allowed through firewall

Anonymous — Mon, 30 Oct 2023 15:47:38 GMT

so what is your question?

Re: Licensing not allowed through firewall

epullerV79QN — Mon, 30 Oct 2023 15:50:24 GMT

Whoops, you're totally right. My question is if there's a clear way to troubleshoot what isn't being allowed through the firewall to figure out what isn't working, or if there's something to try that isn't on the link I sent. Failing that, is there a way to connect with support member over the phone?

Re: Licensing not allowed through firewall

DarrenP — Mon, 30 Oct 2023 16:14:25 GMT

you can go here: https://www.autodesk.com/support/contact-support?startHelpBranch=post-purchase/download-software

but what exactly is the error your getting?

Re: Licensing not allowed through firewall

TravisNave — Mon, 30 Oct 2023 16:33:53 GMT

Autodesk has a list of sites and ports that need to be opened for the Subscription licensing here:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/What-URLs-protocols-should-be-accessible-for-Desktop-Subscription-to-work-html.html

Good Luck!

Re: Licensing not allowed through firewall

DarrenP — Mon, 30 Oct 2023 16:35:55 GMT

@TravisNave they have that something is still not working for them

Re: Licensing not allowed through firewall

TravisNave — Mon, 30 Oct 2023 16:36:56 GMT

They likely missed something on that list then.

Re: Licensing not allowed through firewall

TravisNave — Mon, 30 Oct 2023 16:42:03 GMT

@epullerV79QN you should download the Autodesk Network Licensing Support Tool from here:

https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/6IFPpIksTDfsCzp1JwIH5k.html

Extract the files to a folder on your C:\ drive and then launch AdskLicensingSupportToolUI.exe.

Go to the Connections tab and run it. It will show you what is missing.

Re: Licensing not allowed through firewall

Simon_Weel — Tue, 31 Oct 2023 07:27:34 GMT

Some of the Autodesk sites don't like DPI, so if your firewall does that, have a look at the firewall to see which sites get blocked.

Re: Licensing not allowed through firewall

mdavis22569 — Tue, 31 Oct 2023 10:57:59 GMT

@TravisNave do you have a tool like this:

https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/6IFPpIksTDfsCzp1JwIH5k.html

That'll check to see what's blocked?

@epullerV79QN If he has a tool use his, ... if not, have your IT use it to see what's blocked.