topic Re: Install failed - Pipe is being closed in Installation & Licensing Forum

Install failed - Pipe is being closed

Anonymous — Thu, 07 Nov 2019 14:12:55 GMT

I've got a few users that for some odd reason, when they attempt to download/install the Inventor 2019.4 update, they are getting the "Install Failed - Pipe is being closed" error.

Why?

Re: Install failed - Pipe is being closed

Mark.Lancaster — Thu, 07 Nov 2019 14:21:00 GMT

@Anonymous

Where are they doing this from? Desktop App?

Re: Install failed - Pipe is being closed

Anonymous — Thu, 07 Nov 2019 14:28:09 GMT

@Mark.Lancaster, No, the exe file is on a shared network drive.

Re: Install failed - Pipe is being closed

Mark.Lancaster — Thu, 07 Nov 2019 14:34:38 GMT

@Anonymous

Sounds like a network issue at your end if you downloaded the update..

Copy the update locally and see if the issue is still there.

Re: Install failed - Pipe is being closed

Anonymous — Thu, 07 Nov 2019 14:36:34 GMT

@Mark.Lancaster,

I've got the user attempting this as we speak.

I'll let you know.

Re: Install failed - Pipe is being closed

Anonymous — Thu, 07 Nov 2019 14:44:50 GMT

Nope, same deal.

Re: Install failed - Pipe is being closed

Anonymous — Thu, 07 Nov 2019 15:32:47 GMT

Can you post a copy of the log file it refers to?

Re: Install failed - Pipe is being closed

Anonymous — Thu, 07 Nov 2019 15:54:11 GMT

@Anonymous, @Mark.Lancaster , See attached.

Re: Install failed - Pipe is being closed

Mark.Lancaster — Thu, 07 Nov 2019 16:27:23 GMT

@Anonymous

In researching this error it appears to be related to a registry issue or a missing entry in the registry.

You may want to run a registry cleaner (at your own risk).

Were there any other dot releases applied to Inventor?

Re: Install failed - Pipe is being closed

Anonymous — Thu, 07 Nov 2019 16:33:56 GMT

@Mark.Lancaster, he's at 2019.1 currently.

Re: Install failed - Pipe is being closed

Anonymous — Thu, 07 Nov 2019 16:56:12 GMT

What language is your Inventor set to? Looking at the install log it seems to be hiccupping on this particular language pack...

Product or related product not found: {7F4DD591-2364-0001-1029-7107D70F3DB4}

I wonder if downloading the English language pack would help?

https://knowledge.autodesk.com/support/inventor-products/troubleshooting/caas/downloads/content/inventor-2019-language-packs.html

Just a wild guess though as I haven't seen this error before...

Re: Install failed - Pipe is being closed

Anonymous — Thu, 07 Nov 2019 18:53:14 GMT

It's set to English.

Other users have been using this exe file with this one user having this issue.

I've forwarded this all to IT in hopes they an dig into it deeper than I can as I don't dare mess with registries and such.

Re: Install failed - Pipe is being closed

Anonymous — Fri, 08 Nov 2019 08:32:16 GMT

Actually, the value is not the same, it's slightly different - I was too tired to notice yesterday.

Could you please let us know if your IT finds the cause of the issue, it could help future users with the same issue.

Re: Install failed - Pipe is being closed

Anonymous — Wed, 13 Nov 2019 12:22:54 GMT

Well, no idea what happened.

A repair install did not fix the issue.

Had to completely uninstall and then reinstall the application to get the update (4.3) installed.

All is running fine now.

Re: Install failed - Pipe is being closed

Anonymous — Tue, 26 Nov 2019 16:10:26 GMT

***Update***

Found out the actual root cause of this...the user did not disable his anti-virus prior to running the install process.

Ugh...never even thought about it since it's (what I thought) common knowledge.

Another lesson that you can never, ever take things for granted.