topic Re: Error 1603 Error 1712 - first a licensing error then failed reinstall in Installation & Licensing Forum

Error 1603 Error 1712 -Revit2020 first a licensing error then failed reinstall

Anonymous — Wed, 04 Dec 2019 04:13:33 GMT

I am currently having issues reinstalling revit 2020 (Windows 10 64b) on my computer. A couple of weeks ago I attempted to open a file which failed and I got the error stating the License Manager is not functioning and that revit would shut down. I did not think to check to see if the service was running at the time. I uninstalled everything auto desk that I possibly could, and attempted to reinstall revit 2020. I also updated the licensing and checked if it was running which it was. I received error 1603 at some point and I cant remember if it was before or after attempted reinstall. I did though get error 1712 after first attempt install on edge and on firefox which I attached screenshot. I researched that someone said that both errors had something to do with how it was being installed or the licensing manager was not running and that's it. I updated it like I said and I did follow some but not all steps for a good install, I was using edge and then used firefox. I cleared something from the %temp% folder. I still get error 1712. I was unaware of what logfiles were before my research but I am going to attempt to put them on here after another install attempt. I am using the student version but I have only used it on one device if that means anything. I am at the end of my semester and do all my work on revit and it would be a giant help if I could use my home device again..any fast help would be GREATLY appreciated!

Thank you Community

*also note that the download was only 4GB because I still had some things downloaded at the install time.

Re: Error 1603 Error 1712 - first a licensing error then failed reinstall

Mark.Lancaster — Wed, 04 Dec 2019 04:13:48 GMT

@Anonymous

Well it appears you're using the install now method which has its issues.

Follow method #2 here: https://knowledge.autodesk.com/support/autocad/getting-started/caas/simplecontent/content/perferred-method-for-downloading-and-installing-your-autodesk-application-windows-os-only.html

Re: Error 1603 Error 1712 - first a licensing error then failed reinstall

Anonymous — Wed, 04 Dec 2019 04:15:32 GMT

Attempting now, Thank you.

Re: Error 1603 Error 1712 - first a licensing error then failed reinstall

Anonymous — Wed, 04 Dec 2019 04:47:23 GMT

I cannot extract each or run as administrator, am I missing something. It prompted me to save each file once but now it just opens tabs

Re: Error 1603 Error 1712 - first a licensing error then failed reinstall

Anonymous — Wed, 04 Dec 2019 05:13:34 GMT

I know I am missing some, I'm having trouble getting it to prompt me with them again, just the buffering tabs.

Re: Error 1603 Error 1712 - first a licensing error then failed reinstall

Anonymous — Wed, 04 Dec 2019 06:04:36 GMT

I didn't realize that some were still downloading when the extraction failed. But my internet also went out during the download so here's whats downloading as of now, 7 files. I got it to prompt me with all of them again and it didnt buffer the tabs. I will attempt to extract after all have downloaded like method 2 says. I am not entirely which one to extract but none of them would except one but that was when I did not have them all fully downloaded. I do not know if that has anything to do with it failing but I am sure it did. I know the method says you may not have to extract all of them. My only concern is that the method says to download straight to your harddrive but when prompted to download the 7 files I do not have the option to choose. If all downloads automatically save to the hard drive then I was unaware of that and that would be good.

Re: Error 1603 Error 1712 - first a licensing error then failed reinstall

Anonymous — Wed, 04 Dec 2019 08:05:55 GMT

I have no idea if these are actual log files or not, but here are events from Application and System, hopefully they show something

Re: Error 1603 Error 1712 - first a licensing error then failed reinstall

Mark.Lancaster — Wed, 04 Dec 2019 13:03:58 GMT

@Anonymous

If you're still getting the 1712 error, review this https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Error-1712-One-or-more-of-the-files-required-to-restore-your-computer-to-its-previous-state-could-not-be-found-Restoration-will-not-be-possible.html

Re: Error 1603 Error 1712 - first a licensing error then failed reinstall

Anonymous — Wed, 04 Dec 2019 14:38:14 GMT

Are all Microsoft c++ files needed, I uninstalled everything from "c++ redist"

and now half of these links go nowhere

Re: Error 1603 Error 1712 - first a licensing error then failed reinstall

Anonymous — Wed, 04 Dec 2019 16:50:48 GMT

See directly from Microsoft:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads