topic Re: Finding old license in Installation & Licensing Forum

Finding old license

wstowe — Tue, 10 Dec 2019 18:10:08 GMT

Hello,

Here is the scenario: A perpetual AutoCAD 2015 was uninstalled replaced with an AEC subscription. I can't find the AutoCAD 2015 serial number to install it on another computer.

Even though AutoCAD 2015 is uninstalled, is there a text file somewhere that contains the serial number used to activate the product?

Re: Finding old license

pendean — Tue, 10 Dec 2019 18:40:53 GMT

Contact a reseller in your region and see if you can get them to help you out for free or a nominal fee to cover their time https://www.autodesk.com/partners/locate-a-reseller

Re: Finding old license

Mark.Lancaster — Tue, 10 Dec 2019 19:05:10 GMT

@wstowe

2015 is retired and no longer supported.

If that perpetual license was used to switch to subscription/collection, then you are no longer entitled to use it or install it.

Re: Finding old license

wstowe — Tue, 10 Dec 2019 19:11:07 GMT

Thank you for your response.

It wasn't used as a trade in. It may not be supported but it is still usable.

Re: Finding old license

Mark.Lancaster — Tue, 10 Dec 2019 19:13:37 GMT

@wstowe

Are you the contract manager or software coordinator for your contracts.

Outside of contacting Autodesk, like @pendean pointed out, a reseller in your region may be able to assist.