topic Re: Everything is Greyed Out in Installation & Licensing Forum

Everything is Greyed Out

Anonymous — Thu, 12 Dec 2019 15:35:32 GMT

I'm on a Trial Version of Revit 2020 and everything is Greyed Out. There is no answer for this in any of the FAQ's. Please help...nothing works.

Re: Everything is Greyed Out

Anonymous — Thu, 12 Dec 2019 15:38:10 GMT

Can you post a screenshot?

Are there no pop-up windows blocking you from clicking on the program interface, perhaps an error window that appeared and for some reason has been hidden in the background?

Re: Everything is Greyed Out

rkmcswain — Thu, 12 Dec 2019 15:38:29 GMT

Can you share a screenshot?

Re: Everything is Greyed Out

pendean — Thu, 12 Dec 2019 18:27:24 GMT

Is it greyed out like this (common while it is still starting up)?
And do you ever see the center screen I am pointing to?

Re: Everything is Greyed Out

natasha.l — Thu, 12 Dec 2019 18:57:19 GMT

Hello @Anonymous,

Please try to conduct a clean uninstall by following the steps below:

Conduct a Clean Uninstall of the previous installation & use the MSfixitTool to complete it
Reboot the computer, make sure apps are not auto running in the background
Log in as Administrator (check your permissions, full control) or create a new profile
Make sure you have an uninterrupted & high-speed connection to the internet
Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter (Windows)
Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Everything is Greyed Out

natasha.l — Fri, 20 Dec 2019 20:40:12 GMT

Hello @Anonymous,

Just checking in with you, hope you were able to resolve this.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.