topic Re: Please help me access web and mobile from autocad lt in Installation & Licensing Forum

Please help me access web and mobile from autocad lt

nev.strange — Mon, 20 Nov 2023 11:39:28 GMT

I am in need of some desperate advice I cant access my drawing that are saved on web/mobile.

I have tried everything Autodesk recommend. I have tried uninstalling and reinstalling all updates are applied.

I have tried disabling my firewall but nothing works.

Many thanks to any help given i am desperate!!!

Re: Please help me access web and mobile from autocad lt

mdavis22569 — Mon, 20 Nov 2023 14:32:10 GMT

Hi @nev.strange

You have a support ticket on this going yes?

For the error:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/There-was-a-problem-connecting-to-your-Autodesk-account-when-opening-or-saving-files-to-Web-Mobile-from-AutoCAD-2019.html

Have you looked at your Firewall and Anti-Virus?

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/What-URLs-protocols-should-be-accessible-for-Desktop-Subscription-to-work-html.html

Re: Please help me access web and mobile from autocad lt

nev.strange — Mon, 20 Nov 2023 14:46:37 GMT

Yes i have tried these solution but to no avail I'm afraid.

Re: Please help me access web and mobile from autocad lt

mdavis22569 — Mon, 20 Nov 2023 14:50:28 GMT

what do you have for your firewall and anti-virus software?

I'm seeing tickets come in more about this over the past few days

Re: Please help me access web and mobile from autocad lt

nev.strange — Mon, 20 Nov 2023 14:52:36 GMT

Windows 10 firewall/antivirus

Re: Please help me access web and mobile from autocad lt

mdavis22569 — Mon, 20 Nov 2023 14:54:32 GMT

Any changes to your internet provider?

What happens if you disable Windows Defender?

Re: Please help me access web and mobile from autocad lt

nev.strange — Mon, 20 Nov 2023 14:58:59 GMT

No change to provider, and when completely disabling Windows Defender the errors still pops up. I can see all the files when I view them online or on my iPad but cant access them from within the software. Its so frustrating.

Re: Please help me access web and mobile from autocad lt

mdavis22569 — Mon, 20 Nov 2023 15:10:07 GMT

Put in another ticket and ask for it to be escalated up. I'm seeing a few more again in the last hour.

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Unable-to-find-where-is-the-function-to-open-a-support-ticket.html

Mike

Re: Please help me access web and mobile from autocad lt

nev.strange — Mon, 20 Nov 2023 15:20:49 GMT

I will try that, thank you Mike you have been most helpful.

Re: Please help me access web and mobile from autocad lt

mdavis22569 — Mon, 20 Nov 2023 15:24:03 GMT

Not a problem, I've seen 2 about this in the last 30 minutes. Make sure it's escalated.

Mike

Re: Please help me access web and mobile from autocad lt

nev.strange — Tue, 21 Nov 2023 07:36:26 GMT

Just an update.

So it seems Autodesk are aware of this problem and have given me ACD-39522 as a defect code which the development team are working on. As a workaround dwg files can be downloaded to the desktop version however my dwgzip files stored online don't seem to have that option so i guess we have to wait for a future bug fix.

Re: Please help me access web and mobile from autocad lt

mdavis22569 — Tue, 21 Nov 2023 11:32:29 GMT

Glad you're assigned a defect number. As mentioned I was seeing quite a bit yesterday (actually since Friday) .. Hopefully it's resolve quickly.