topic Re: problems with installation in Installation & Licensing Forum

problems with installation

efren_tap — Tue, 28 Nov 2023 21:28:22 GMT

Good afternoon, could someone help me with an error that occurs to me when I now want to install Autocad 2024. It tells me "Insert th" to save in the web version and for mobile devices of Autodesk 'Disk and click Ok.
If I click Ok it gives me an error.

Re: problems with installation

mdavis22569 — Wed, 29 Nov 2023 11:52:34 GMT

Have you seen the following:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/open-save-to-web-mobile-does-not-load-in-autocad.html

How are you installing the AutoCAD? Autodesk Access or from a download?

Re: problems with installation

Hotter_R — Wed, 29 Nov 2023 11:59:53 GMT

Hi @efren_tap

can you please use the Autodesk Log collection tool and make the zip file available here?

Or send med a private message where to download.

With that logs, I can check for the problem of your installation.