topic Re: Education license not working: still needs to be processed?? in Installation & Licensing Forum

Education license not working: still needs to be processed??

Anonymous — Tue, 18 Feb 2020 16:35:43 GMT

I've already registered my education license, but fusion 360 has been saying that it needs to be processed for over a month now, and it won't leave trial mode. I've tried reaching out to the support team, but I was only told to do a clean uninstall. I couldn't get the automatic clean uninstall to work, even after I had changed my username from the default one, and I couldn't access my control panel, so I just put the files I was told to delete in the recycle bin, and then emptied the recycle bin. I then re-downloaded fusion 360, booted it up, and signed in, but this still has not worked. I'm not sure if I'm doing something wrong, or if it's just a bug. Your additional support would be greatly appreciated.

Thanks.

Re: Education license not working: still needs to be processed??

Mark.Lancaster — Tue, 18 Feb 2020 17:14:47 GMT

@Anonymous

I know this is an odd question.. But where are you located in the world?

Re: Education license not working: still needs to be processed??

Anonymous — Wed, 19 Feb 2020 15:53:21 GMT

Texas (United states)

Re: Education license not working: still needs to be processed??

Mark.Lancaster — Wed, 19 Feb 2020 15:58:40 GMT

@Anonymous

In the US, Canada and UK there's a new educational verification process. Most likely you will need your school to verify who you are and that info must be uploaded.

See this https://damassets.autodesk.net/content/dam/autodesk/www/industries/education/docs/verification-faq.p... and reach out to customerservice@sheerID.com. the service hosting this information. This hosting service only deals with the verification process and has nothing to do with the Autodesk software or activation of it or getting the software to work.