topic Re: Term has expired in Installation & Licensing Forum

Term has expired

Anonymous — Mon, 02 Mar 2020 17:06:14 GMT

Hi, I am a hobbyist and use with a great pleasure Fusion 360 with a non commercial licence until a few days when "Terms has expired" appeared .I followed the procedure for registering again but it was unsuccessfull. I read the several reports about this issue in the forum and tried what was suggested in vain. After having uninstalled, re-installed, cleaned the cache, moved on another computer I observed that the issue might come from my account.

I am blocked because I can't save any files on the cloud and I can't edit any DXF or STL files.

I should appreciate if you could help me. With my thanks.

Kind regards.

Jean-Jacques PONCIN.

I use the last version of Fusion 360 on a laptop with Windows 10.

Re: Term has expired

Mark.Lancaster — Mon, 02 Mar 2020 18:32:21 GMT

@Anonymous

Have you gone into manage.autodesk.com and ensure that you have a new Fusion 360 term?

Re: Term has expired

Anonymous — Mon, 02 Mar 2020 18:42:11 GMT

Yes I have just checked it again and I am confirmed having the last version of Fusion.

Re: Term has expired

Mark.Lancaster — Mon, 02 Mar 2020 18:47:06 GMT

@Anonymous

Can you tell me what you're seeing when you go to save your Fusion 360 files?

Re: Term has expired

Anonymous — Mon, 02 Mar 2020 18:54:48 GMT

When I try to save the upper left icon remains faded and open only the information square Save Ctrl+S Save a design to a located location..., but it doesn't open the main saving panel with the name of the file and the location.

Re: Term has expired

Mark.Lancaster — Mon, 02 Mar 2020 18:57:37 GMT

@Anonymous

Too me it sounds like you are in off-line mode.

In the clock icon upper right, if you select it.. Is on-line mode toggled (on)?

Re: Term has expired

Anonymous — Mon, 02 Mar 2020 19:01:38 GMT

Yes I have checked that as well, I confirm I am on line.

Re: Term has expired

lena.talkhina — Wed, 04 Mar 2020 12:52:16 GMT

Hello @Anonymous !

Happy to see you on Autodesk Community Forums.

I would suggest to raise a tech support case from your Autodesk Account

Re: Term has expired

Anonymous — Wed, 04 Mar 2020 13:42:57 GMT

Hello ,
Thanks for your message. As I had no solution and I really needed Fusion
for millig parts for my own use, I subscribed a licence for one month and I
recovered Fusion in its full capacity.
I will switch back to a non commercial licence in one month with the hope
of everything will keep on working normally. If not, I will report my issue
to a tech support. It seemed to me that a personal licence (hobbyist)
couldn't get a technical support, except from the forum.

Re: Term has expired

Anonymous — Wed, 04 Mar 2020 20:52:46 GMT

I am having the same issue. I am a middle school stem teacher and have a full classroom of Inventor Pro licenses... but use fusion 360 at home to create lessons, projects, and print examples for kids. Even with educator status, I can't get a version to work past the trial period.

Re: Term has expired

leowarren34 — Wed, 04 Mar 2020 21:06:43 GMT

Have you requested access to Fusion from: https://www.autodesk.com/products/fusion-360/students-teachers-educators?mktvar004=668081&internalc=true

Re: Term has expired

Anonymous — Wed, 04 Mar 2020 21:10:57 GMT

yes, and on the autodesk site it says I was granted access. Yet, when I
open it on my computer i still says trial expired. trying again... also: I
cannot find the first version to uninstall before reinstalling... checked
both program files and user files... not showing up.

Re: Term has expired

Mark.Lancaster — Wed, 04 Mar 2020 21:15:04 GMT

@Anonymous

If you go into manage.autodesk.com and all products and services do you see your correct Fusion 360 there?

Update: Also if your teach Inventor at school, why are you using Fusion 360 to plan the class?

Re: Term has expired

Anonymous — Wed, 04 Mar 2020 21:17:14 GMT

ok, I think I've got it! Thank you for your help

Re: Term has expired

Anonymous — Wed, 04 Mar 2020 21:19:06 GMT

nope. Dont have it. I successfully uninstalled, then reinstalled with proper auth. Still opens saying Term Expired.

Re: Term has expired

Mark.Lancaster — Wed, 04 Mar 2020 21:22:47 GMT

@Anonymous

You never answered my question of going into manage.autodesk.com and all products/services..

Check that before you spend too much time with uninstalling/installing.

Re: Term has expired

Anonymous — Wed, 04 Mar 2020 22:52:43 GMT

In my Manage products & downloads, I only see Render and Storage. I have registered as an educator, and followed the prompt to download. Still comes up trial expired.

I use fusion at home because our network at school cannot support cloud modeling. I like to be up on the latest software, and can easily guide students in either program.