topic Re: Activation problem in Installation & Licensing Forum

Activation problem

Anonymous — Fri, 06 Mar 2020 08:35:38 GMT

I have a problem with activation. The product code is OK. I can't active. Help me, please.

Re: Activation problem

Anonymous — Fri, 06 Mar 2020 08:50:03 GMT

Need more information. What product and version? What is the error message? What type of license?

Re: Activation problem

Anonymous — Fri, 06 Mar 2020 08:56:35 GMT

I have bought the AutoCAD LT 2013 version for the company - commercial Product Standalone. I don't know what to do next. I activate the product online and enter the request code, but I receive information about the incorrect code. I go round and round.

Re: Activation problem

Anonymous — Fri, 06 Mar 2020 09:00:32 GMT

2013 is not sold anymore... did you buy it from another user (e.g. on eBay or a similar site)? If so, you should have received a serial number and product key to activate with. But you will also need to perform a Transfer of License: https://knowledge.autodesk.com/customer-service/download-install/activate/transfer-licenses/transfer-ownership-licenses

If the serial number is being returned as "invalid" it means the person/company you bought it from have since upgraded the license so 2013 might not be supported anymore. You will need to contact Autodesk support to find out if the serial number is still valid: https://knowledge.autodesk.com/contact-support

Re: Activation problem

Anonymous — Fri, 06 Mar 2020 09:32:11 GMT

The product was purchased in Poland for corporate use. I have a license, I have an activation code, product number. Reactivation was due to a change of employee and computer change.I have already written for service. I am waiting for a response.

Re: Activation problem

pendean — Fri, 06 Mar 2020 13:59:11 GMT

Your seller needs to resolve your issue, no one here can do that for you.