topic Re: Reinstalled now its asking for a serial number?? in Installation & Licensing Forum

Reinstalled now its asking for a serial number??

Anonymous — Tue, 17 Mar 2020 12:24:09 GMT

Hi,

I reinstalled Autocad and now its asking for a serial number even though I'm logged into my account. My license doesn't expire until October 2020. How can I fix this?

Thanks!

Shawn

Re: Reinstalled now its asking for a serial number??

pendean — Tue, 17 Mar 2020 12:47:37 GMT

So.. log into your Autodesk Account page, get that number, and input it? Here is the link to the page https://manage.autodesk.com/

Re: Reinstalled now its asking for a serial number??

Anonymous — Tue, 17 Mar 2020 12:52:23 GMT

I tried that but there is no serial number, it just says "sign in". I'm already signed in

Re: Reinstalled now its asking for a serial number??

rkmcswain — Tue, 17 Mar 2020 12:59:54 GMT

@Anonymous - what version of AutoCAD? Student or commercial ?

Re: Reinstalled now its asking for a serial number??

Mark.Lancaster — Tue, 17 Mar 2020 14:02:48 GMT

@Anonymous

Welcome to the Autodesk Account..

See this: https://synergiscadblog.com/2019/08/06/9894/

Re: Reinstalled now its asking for a serial number??

Anonymous — Wed, 18 Mar 2020 13:16:10 GMT

So I figured out how to reset the product license using the Autodesk Licensing Installer Helper tool (AdskLicensingInstHelper) and then deleting the LoginState.xml file.

Now I don't get the message asking for a serial number which is good BUT now I get a screen that comes up saying "Establish an Internet connection to explore options"

Yesterday there was a clock symbol in the top right corner of the program that said 30, today it says 29. When it gets to 0, do I lose access to AutoCAD? How do I establish a connection? I'm definitely connected to the internet and signed into my account.

Thanks!

Re: Reinstalled now its asking for a serial number??

Mark.Lancaster — Wed, 18 Mar 2020 13:23:22 GMT

@Anonymous

See this https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Establish-an-Internet-connection-to-explore-options-message-appears-in-AutoCAD.html