topic Re: License stopped working in Installation & Licensing Forum

License stopped working

Anonymous — Mon, 23 Mar 2020 08:30:18 GMT

I operated AutoCAD for students on my MAC approximately a month ago, and the three years license started running. It worked fine until today. Today when I opened the software it told me the my license was over and shut itself down. What am I supposed to do to make it work? Thank you in advance.

Re: License stopped working

Anonymous — Mon, 23 Mar 2020 10:09:38 GMT

What does it say exactly? Can you post a screenshot of the error message?

Can you see the license under "All products and services" when you log in to your Autodesk account at accounts.autodesk.com ?

Re: License stopped working

Anonymous — Mon, 23 Mar 2020 10:24:38 GMT

Hey there, for some reason I cannot see my license under my account, ant
here a screenshot of the message the software shows.
Thank you.

Re: License stopped working

Anonymous — Mon, 23 Mar 2020 10:58:18 GMT

Sounds like you are no longer assigned to the license, you will need to contact Autodesk Education/Student support:

https://www.autodesk.com/education/support

Re: License stopped working

mdavis22569 — Mon, 23 Mar 2020 11:10:27 GMT

Hi @Anonymous

Are you a student?

What was the last version you were using?

Re: License stopped working

Anonymous — Mon, 23 Mar 2020 11:44:39 GMT

Hey there, I’m a beginning student, and I am using the 2020 version.
Thank you.

Re: License stopped working

Narisa.J — Tue, 24 Mar 2020 08:50:08 GMT

Hi @Anonymous

I was able to see your student license in your Autodesk Account (https://manage.autodesk.com/). You can enter the serial number into AutoCAD LT to activate the license. We also reached out to you via email to guide you setting it up. If you're still getting an error, can you paste the entire error message here?

Feel free to let me know if you still need any help.

Re: License stopped working

Anonymous — Tue, 24 Mar 2020 09:43:39 GMT

Hey,
first of all I’ll thank you for the time and the answer, I really
appreciate it.
When I saw the problem with the software I tried to find a quick solution
online and contacted the Autodesk support, but I really needed the software
to work in order to complete some work so I decided to uninstall it and
install it back on my Mac to see if it solves the problem. It did work and
my license got back there, but I still don’t know the origin of my problem.
When I wanted to go manage license on the software when the problem was
there, I couldn’t do it and the software got shut down over and over again.
All I can do right now is hope that this problem won't happen again and
maybe you could know the origin of it.
Thanks again, Shachar.