topic Re: unhandled exception c0000005(access violation reading 0x0060b)at address 465 in Installation & Licensing Forum

unhandled exception c0000005(access violation reading 0x0060b)at address 4651af5

clairelim456 — Mon, 23 Mar 2020 19:49:38 GMT

I just opened my autocad as usual it comes out several error message and asked me to reinstall the software, i tried to ignore them and do dwg, but just right I tried to save it and flash close down and came out automated autodesk community error feedback. How should I solve it? Anyone has idea ;(

Re: unhandled exception c0000005(access violation reading 0x0060b)at address 465

Mark.Lancaster — Mon, 23 Mar 2020 21:23:00 GMT

@clairelim456

This could point to the following

If this fatal error is based on the startup of a 2018 product line, make sure you have this >>licensing hot fix<< installed

1. You need to >>clean out<< your personal temp (%temp) folder with in Windows. You will not be able to delete everything but try to delete as many files and folders as possible.

2. Run a repair on your Autodesk product. Go to Windows Control Panel/Program and Features/Add & Remove Programs, locate your Autodesk product and right mouse select to uninstall/change. Select repair when the menu comes up.

3. You have an outdated graphics card driver or a card that's not supported. Don't rely on Windows telling you its up-to-date. Go directly to Windows Device Manager and locate your graphics card under dispay adapter. Right mouse click on the card and select proprieties. Go to the "Driver" tab and look at the driver date.

4. Issues with Microsoft C++ --> https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-r...

5. Issues with Microsoft Netframe https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-r...

In end try each one before moving onto the next one.

Re: unhandled exception c0000005(access violation reading 0x0060b)at address 465

clairelim456 — Tue, 24 Mar 2020 08:36:13 GMT

what does that mean ?

it came out when I try to install Autodesk License Service (x64) - 5.1.5 Hotfix .

Re: unhandled exception c0000005(access violation reading 0x0060b)at address 465

Mark.Lancaster — Tue, 24 Mar 2020 11:28:33 GMT

@clairelim456

Did you read my posting? If you're using 2018, make sure to install it. However your images show you're using the 2020 product and most likely you already have it installed.

Re: unhandled exception c0000005(access violation reading 0x0060b)at address 465

mdavis22569 — Tue, 24 Mar 2020 11:40:03 GMT

To add to what Mark posted

Have you seen the following AKN article about this:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Exception-in-vl-crx-ARX-command-Unhandled-Exception-on-starting-AutoCAD-2019-or-opening-a-drawing.html

Re: unhandled exception c0000005(access violation reading 0x0060b)at address 465

clairelim456 — Wed, 25 Mar 2020 15:58:06 GMT

it happens to be the region settings. I uncheck the beta unicode option and the error doesn't appear again when launching.

Re: unhandled exception c0000005(access violation reading 0x0060b)at address 465

mdavis22569 — Wed, 25 Mar 2020 16:14:12 GMT

Awesome glad I could help

Mike