topic Re: License issue in Installation & Licensing Forum

License issue

da-peter — Sat, 06 Jan 2024 13:55:42 GMT

Wow how bad is this software. The whole support system sucks. I installed Fusion for personal use to try it out and see. Now it automatically upgraded me to the free trial of the full version which is BS as I dont even know the basics and would like to learn that first before trying out advanced features.

It just automatically upgraded itself. Also, on the website it shows a 30-day trial the software only gives me 25. Why does nothing work right. All misleading information. No support either here. Only the forum, nobody to contact to get immediate support.

They copied the support system from Microsoft. I don't know if you actually get real support when you pay for a subscription with Autodesk, with MS you definitely don't.

So where do I get help?

Re: License issue

g-andresen — Sat, 06 Jan 2024 15:02:04 GMT

Hi,

Each licence starts with a 30-day trial phase with full functionality.
At the end, you have the option of choosing between the licence variants.

günther

Re: License issue

da-peter — Sat, 06 Jan 2024 16:07:20 GMT

thats just stupid. Now i am waisting my trial time, because I dont even have time to use the software. Also i am not sure that every license starts with a trial, as it tells me 25 days after installing. For me and my simple math 25 is not equal 30 ;-).

It there any way to reset my trial? is there any contact to autodesk and people work there? because now the whole trial period is waisted for no reason.

Re: License issue

luiyingchun — Sun, 07 Jan 2024 13:21:45 GMT

I installed the personal-use version two weeks ago and some of the functionalities such as exporting to some file types are not available so I am sure this is not the full-function trial version. The auto-upgrade to trial version has not happened, as least not yet.

Re: License issue

da-peter — Mon, 08 Jan 2024 14:59:10 GMT

so what is going on? Does everyone just get a random license?

Re: License issue

TravisNave — Mon, 08 Jan 2024 16:37:36 GMT

Trials cannot be reset as they are written to the boot sector of your hard drive. You'd have to install a trial on a different machine. There is no functional difference between a trial and a full licensed version.

Re: License issue

da-peter — Tue, 09 Jan 2024 20:50:17 GMT

Great, that's just the worst ever.

I don't have the time to even work with the program right now. So all the time is basically wasted. Will I get another machine from Autodesk to try it out? No! so why is there no warning? and why 25 days? supposedly 30 days 😉 so nothing matches. Just a horrible experience from the start.

But I found a solution: Open Source 🙂

Re: License issue

DarrenP — Tue, 09 Jan 2024 21:53:51 GMT

@luiyingchun

This is actually a limitation for the personal version

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Fusion-360-Free-License-Changes.html