topic Re: Unhandled Exception in Installation & Licensing Forum

Unhandled Exception

Anonymous — Fri, 08 May 2020 21:59:38 GMT

Version :2020

Tried Clean Uninstall and reinstalled the same , even tried lower versions like the sept 2019, tried loading in safe boot too .But it doesnt load up , or it crashes as shown in the image provided below .

Can i Get some help here? Please

Re: Unhandled Exception

rishabh.bisht — Mon, 18 May 2020 20:41:45 GMT

Hi @Anonymous ,

Sorry for the trouble. Could you please share your app log and web services log file?
You can find the instructions here : https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-manually-collect-the-log-files-for-Autodesk-Fusion-360.html

Also, could you please share the email associated with your account? I can check the crash error report on my side for more information.
PS: You can send me the email over direct message if you are not comfortable sharing it here in public.

Re: Unhandled Exception

Anonymous — Wed, 20 May 2020 00:08:34 GMT

dsakeegan12@gmail.com
I've tried uninstalling by using the "fusion_360 cleaner" and reinstalled
it back again, updated my pc drivers too ,why do i have the similar
problems .

Re: Unhandled Exception

rishabh.bisht — Wed, 20 May 2020 20:07:12 GMT

Hi @Anonymous ,

Thanks for sharing the email. I can see the crash error report on our end.

Could you please help with the following actions:
- Share the log files I requested in the message above.
- Perform a Manual Clean uninstall (NOT the automated uninstall tool) and reinstall Fusion.

Thanks!

Re: Unhandled Exception

Anonymous — Sat, 23 May 2020 10:47:32 GMT

Hi ,
I had earlier mailed the log files that you had request via gmail and
uploaded on autdesk community too .
if emails aren't viewable can you please forward me your email id through
which i can re-email the following as requested.

Thanks!

Re: Unhandled Exception

rishabh.bisht — Tue, 26 May 2020 19:19:06 GMT

Hi @Anonymous ,

Could you get a chance to perform a manual clean uninstall?

"Perform a Manual Clean uninstall (NOT the automated uninstall tool) and reinstall Fusion."

Re: Unhandled Exception

Anonymous — Tue, 06 Oct 2020 20:34:20 GMT

my email edsmilga@gmail.com

I am trying to install 3DS but it throws "unhandled error exception, terminating the app"

Could you please help me.

I have a student license.

Only software I used from Autodesk before was Maya but I uninstalled it.