topic Failed Update for Maya 2020 in Installation & Licensing Forum

Failed Update for Maya 2020

Anonymous — Tue, 26 May 2020 22:50:14 GMT

Original Problem- Keys/buttons would decide on their own to do something they're not suppose to. Example, LMB would open a hotbox menu normally opened by pressing Ctrl+Shift+RMB. Sometimes these things would go away on their own, other times I had to restart Maya. Then the problem will come back. This Problem Usually happened when I was using the rotate tool, the LMB wats to do its own thing, and even happened when clicking in dead space.

Next Problem- I went into the Autodesk app to see if there's an update. There's an update and I click update. I'm being told Maya 2020 is being installed. to hopefully avoid problems I installed on a different HDD. Installed fine, I open that Maya, and the Original problem is back. I altered nothing, it has the default hotkeys. I was Advised to go to the Preference Folder, rename it, then open Maya to see if that solves the original problem. I wasn't using the app for more than a few seconds until I was prompted about a Maya update. I close Maya and click update in the Autodesk app. I'm told there's missing components. the Autodesk app wants to download Maya again. I'm unable to update.

Original problem, buttons doing their own thing.

Next Problem, unable to update.

Re: Failed Update for Maya 2020

natasha.l — Thu, 28 May 2020 21:17:09 GMT

Hello @Anonymous,

I am sorry to hear that.

Based on the information you provided it seems you had a corrupt download & install of Maya 2020.

Please perform the steps below to help resolve the issue:

Before downloading & installing review the system requirements for the software & the certified graphics card drivers
Conduct a Clean Uninstall of the previous installation & use the MSfixitTool to complete it
Reboot the computer, make sure apps are not auto running in the background
Log in as Administrator (check your permissions, full control) or create a new profile
Make sure you have an uninterrupted high-speed connection to the internet & try adjusting your LAN & proxy settings etc.
Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter (Windows)
Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)
Then, apply product updates from your Autodesk Account & apply filters to narrow down the search

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Failed Update for Maya 2020

Anonymous — Thu, 28 May 2020 21:22:48 GMT

Thank You, Ma'am.

Re: Failed Update for Maya 2020

natasha.l — Mon, 01 Jun 2020 20:35:32 GMT

Hello @Anonymous,

How did it turn out? Did the steps help resolve the issue or did something else?

Let us know. 😊

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

It did solve the issue.

Anonymous — Mon, 01 Jun 2020 20:44:59 GMT

Corrupted files being so rare when I download Maya, update or new version, I keep forgetting it's possible.

Following your directions, I now know how to get to temp files. Deleting those has certainly helped. I came across a folder or two from a previous version of Maya and removed it.

Your directions saved me hours of using bandaid solutions. Thank You again, Ma'am.

Re: It did solve the issue.

natasha.l — Mon, 01 Jun 2020 21:15:36 GMT

Hello @Anonymous,

That's great to hear, I am so happy this got resolved for you. 😊

Thanks for posting in the forums & we hope you continue to support the community by contributing!