topic Re: Education license not renewing despite eligibility confirmed in Installation & Licensing Forum

Education license not renewing despite eligibility confirmed

vimanyu.b — Thu, 28 May 2020 10:08:14 GMT

Hi there, my Fusion 360 account recently prompted me that my "Term has expired" so I chose to renew as a student, which I am. Upon submitting proof of my eligibility, I received the confirmation that I am eligible and yet I am still unable to convert back to an educational license. I have gotten in touch for support via email but I have not received any replies since the last two days. Any help please?

Re: Education license not renewing despite eligibility confirmed

Mark.Lancaster — Tue, 02 Jun 2020 19:52:09 GMT

@vimanyu.b

Your posting is close to being a week old. Do you still need assistance?

Re: Education license not renewing despite eligibility confirmed

natasha.l — Tue, 02 Jun 2020 21:02:48 GMT

Hello @vimanyu.b,

This issue has been resolved, it required an entitlement re-sync of Fusion 360.

Re: Education license not renewing despite eligibility confirmed

vimanyu.b — Wed, 03 Jun 2020 08:47:06 GMT

Hi Natasha, it has now been resolved thank you!

Re: Education license not renewing despite eligibility confirmed

aa5147 — Mon, 28 Jun 2021 22:15:03 GMT

Re: Education license not renewing despite eligibility confirmed

aa5147 — Mon, 28 Jun 2021 22:18:31 GMT

@natasha.l ... Hi. I have the same problem with Alias, CFD, and VRED. Can someone please tell me how this was resolved. I have no products assigned to my certified Autodesk ID and have no way of doing so (there are no options to do this)

Re: Education license not renewing despite eligibility confirmed

leowarren34 — Mon, 28 Jun 2021 23:26:08 GMT

Hi @aa5147,

You can request products for your account at: https://www.autodesk.com/education/edu-software/overview

Just sign in and download the installer.

Re: Education license not renewing despite eligibility confirmed

aa5147 — Tue, 29 Jun 2021 06:40:57 GMT

Have done this. I Have sent in the faculty letter and had my eligibility confirmed. I have downloaded the software but when I sign in it just tells me that I am using a trial version. I wonder if it is finding conflict with my old student account (which is still on the system). Do you know how to delete old accounts.