topic Re: AutoCAD 2021 install problem in Installation & Licensing Forum

AutoCAD 2021 install problem

Anonymous — Thu, 28 May 2020 16:50:50 GMT

I can't install AutoCAD 2021 after successfully installing Inventor 2021. I keep getting the 1603 error, and when I check it, I'm supposed to update the licensing file. (ADSK-Licensing installer). I've done that several times, but there is no acknowledgment that the program finished running. What am I doing wrong?

Re: AutoCAD 2021 install problem

Mark.Lancaster — Thu, 28 May 2020 17:03:01 GMT

@Anonymous

Without your installation log file we can only speculate what the issue is at this point. So attach your installation file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you. Open your log file using Windows Notepad and perform a search on "/SN". Depending on the number of installation attempts, your serial # may be located throughout the log file. If present, remove or "X" out your serial # prior to posting.

Re: AutoCAD 2021 install problem

Anonymous — Thu, 28 May 2020 17:16:09 GMT

I can't attach the log file.

Re: AutoCAD 2021 install problem

pendean — Thu, 28 May 2020 17:27:41 GMT

Zip it or change the extension name to TXT, then you can post it.

Re: AutoCAD 2021 install problem

Anonymous — Thu, 28 May 2020 17:30:55 GMT

That doesn't work. It's as if the attachment window isn't active.

Re: AutoCAD 2021 install problem

natasha.l — Thu, 28 May 2020 17:41:57 GMT

Hello @Anonymous,

You need to drag & drop the file as shown here:

Drag & Drop attachments

Re: AutoCAD 2021 install problem

Anonymous — Thu, 28 May 2020 17:57:20 GMT

It won't let me drag and drop a file. I get a circle with a line through it when I try.