topic Re: Processing Error in Installation & Licensing Forum

Processing Error

Anonymous — Fri, 05 Jun 2020 13:51:46 GMT

Whenever I try to activate my AutoCAD 2018 account, it shows a processing error every time. The error says that the system encountered a problem registering or activating your product.What should I do.Can someone help?

Re: Processing Error

Mark.Lancaster — Fri, 05 Jun 2020 13:58:47 GMT

@Anonymous

Welcome to the Autodesk COmmunity.,

What type of license do you have? Student or commercial?

Re: Processing Error

Anonymous — Fri, 05 Jun 2020 14:00:02 GMT

Student

Re: Processing Error

Mark.Lancaster — Fri, 05 Jun 2020 14:02:08 GMT

@Anonymous

If you go into manage.autodesk.com and log in and under all products and services, do you see you application there?

Re: Processing Error

Anonymous — Fri, 05 Jun 2020 14:04:31 GMT

Yes I see it there

Re: Processing Error

Mark.Lancaster — Fri, 05 Jun 2020 14:11:24 GMT

@Anonymous

Try activating offline https://knowledge.autodesk.com/customer-service/download-install/activate/manual-activation-registration

Re: Processing Error

Anonymous — Fri, 05 Jun 2020 14:15:14 GMT

Is it possible if you could make some changes to my account or help me manually activate it?Because I have had this issue for very long already and I need to use AutoCAD urgently for my school work. Or is it possible if you could provide me an activation code?I would greatly appreciate it

Re: Processing Error

Mark.Lancaster — Fri, 05 Jun 2020 14:18:21 GMT

@Anonymous

I'm a user just like you. I have no access to your Autodesk Account or activation of your product.

Remember this is a user based forum and not Autodesk support.

In addition since you have an educational/student account, your Autodesk support must be done through and only through the Autodesk Educational support team: https://www.autodesk.com/education/support/edu-contact-us-form

Re: Processing Error

Anonymous — Sat, 06 Jun 2020 15:09:42 GMT

I already talked to an agent(about a week ago) and she said she would forward my case to the technical team but so far I have still not received an update