topic Re: Unknown license in Installation & Licensing Forum

Student Version of AutoCAD is showing as "Unknown License"

Anonymous — Mon, 15 Jun 2020 15:07:00 GMT

Hi, I recently installed the student version of AutoCAD 2021 from the Autodesk website on my Windows PC. Initially, on first start, everything worked accurately, in fact there was the writing "Autodesk AutoCAD 2021-STUDENT VERSION", but now this writing is no longer accompanied by "STUDENT VERSION" (as it should be) and, in the software interface, at the top right, in the "Sign in" section, "Manage License" option, the Device License is "unknown", although there are both the serial number and the product code. How can I solve this problem?
P.S. In case I have to uninstall and reinstall it, what should I do?

@Anonymous

Topic Title has been changed by @Tiana_Y for better findability. Original Post: Unknown License

Re: Unknown license

qnologi — Wed, 10 Jun 2020 11:10:26 GMT

https://forums.autodesk.com/t5/autocad-forum/autocad-2019-showing-quot-student-version-plot-stamp-detected/m-p/8430152#M958670

Re: Unknown license

Anonymous — Wed, 10 Jun 2020 12:12:38 GMT

Hi, I think that the link you attached is not very consistent with the question I asked, so I don't really understand the reply.

Re: Unknown license

qnologi — Wed, 10 Jun 2020 13:44:22 GMT

perhaps this may help...

https://www.youtube.com/watch?v=swDufzU8GdA

Re: Unknown license

Mark.Lancaster — Wed, 10 Jun 2020 13:48:19 GMT

@Anonymous

If you go into manage.autodesk.com and under all products and service, do you see you student license there?

Re: Unknown license

Anonymous — Wed, 10 Jun 2020 19:47:24 GMT

Yes, I do. Here it is specified that it is a student license and the license type is "standalone" (there are the serial number and the product key, too), but the problem is that I don't understand why when I start AutoCAD, at the top, there isn't the writing "STUDENT VERSION" near "Autodesk AutoCAD 2021".

Re: Unknown license

natasha.l — Wed, 10 Jun 2020 20:55:49 GMT

Hello @Anonymous,

I would like to add, that you should make sure you are signed in at the top of the application. Also, check the Manage License drop down to verify your Educational License is activated.

You can click Change License Type to re-activate it.

*Make sure you have an uninterrupted high-speed connection to the internet & try adjusting your LAN & proxy settings etc. All newer versions of Autodesk software are activated online automatically.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Unknown license

natasha.l — Fri, 12 Jun 2020 23:09:01 GMT

Hello @Anonymous,

Just checking in with you, hope you were able to resolve this & you are now using your student license.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Unknown license

Anonymous — Sun, 14 Jun 2020 18:30:37 GMT

I tried to log in and change the license type, but I can't do it (it doesn't allow me to do it); so, the license is still "unknown".