topic Re: Cannot Install Revit 2021 in Installation & Licensing Forum

Cannot Install Revit 2021

jmartucci2 — Mon, 15 Jun 2020 18:53:09 GMT

I cannot install Revit 2021 no matter what I try. I tried the Autodesk Desktop app installer, install failed. I tried the browser download, install failed. I tried removing all my temp files, installed failed. I run all the latest updates on my computer and restart multiple times, install failed. Everything I've researched and tried has been a huge waste of my time.

I got it to install a few weeks ago, but my computer immediately had an error afterward which made me restore my entire operating system back to where it was before I had installed Revit 2021. After waiting to let Autodesk figure out the issues, I tried installing again today, which has been unsuccessful. To make matters worse it seems I cannot open my projects in previous versions of Revit now.

Re: Cannot Install Revit 2021

Mark.Lancaster — Mon, 15 Jun 2020 20:51:00 GMT

@jmartucci2

Without your installation log file we can only speculate what the issue is at this point. So attach your installation file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you. Open your log file using Windows Notepad and perform a search on "/SN". Depending on the number of installation attempts, your serial # may be located throughout the log file. If present, remove or "X" out your serial # prior to posting.

Re: Cannot Install Revit 2021

jmartucci2 — Mon, 15 Jun 2020 20:56:29 GMT

@Mark.Lancaster

Thanks. The install log is attached. I didn't see any results for "/SN" when I searched.

Re: Cannot Install Revit 2021

Mark.Lancaster — Mon, 15 Jun 2020 20:59:34 GMT

@jmartucci2

Need log with the word setup in it...

Re: Cannot Install Revit 2021

jmartucci2 — Mon, 15 Jun 2020 21:05:59 GMT

Here's the setup log in the google drive link. I got this error when I tried to attach to the post.

https://drive.google.com/file/d/147LDlQ5mBPDJsYBzCNuH09mHSlDFJcE9/view?usp=sharing

Re: Cannot Install Revit 2021

rouling — Tue, 16 Jun 2020 09:47:59 GMT

Hello @jmartucci2

Thanks for the logs, I had once the same issue with the 2021, What I did was a clean uninstallation by using the following Article.

Also make sure that you uninstall the Autodesk Desktop Licensing that can be found in the following folder:C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing.

After you did the clean uninstall make sure that you are using the Browser Download method to Install Revit 2021 again.

Wish you all a nice day