topic Re: Autodesk Desktop App not Installation error in Installation & Licensing Forum

Autodesk Desktop App not Installation error

HayMar — Mon, 06 Jul 2020 11:49:40 GMT

I'm updating for my Autodesk applications (Revit,Autocad,Navisworks etc.) through the Autodesk desktop app ,but it is seen getting error to installation. I have screen capture and attached it.

Re: Autodesk Desktop App not Installation error

mdavis22569 — Mon, 06 Jul 2020 12:04:16 GMT

Hi @HayMar

Can you share a screenshot of the error message?

Are you trying to install it on it's own or with a Product install?

Have you reviewed the following AKN article:

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Install-Autodesk-Desktop-App.html#:~:text=Open%20%22Control%20Panel%22%20and%20uninstall,App%20and%20select%20%22uninstall.%22

Re: Autodesk Desktop App not Installation error

HayMar — Mon, 06 Jul 2020 12:14:42 GMT

@mdavis22569 here is my screencasts attached.

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Install-Autodesk-Desktop-App.html?_ga=2.78633171.613871927.1594035269-1014782661.1538902668#:~:text=Open%20%22Control%20Panel%22%20and%20uninstall,App%20and%20select%20%22uninstall.%22 here I can't find AdAppMgrUpdater.exe from step 3 yet. I can skip it and process uninstallation?

Re: Autodesk Desktop App not Installation error

mdavis22569 — Mon, 06 Jul 2020 12:15:28 GMT

not attached ...

Skip that step and let's see where it goes from there

Re: Autodesk Desktop App not Installation error

HayMar — Mon, 06 Jul 2020 12:59:18 GMT

@mdavis22569

Re: Autodesk Desktop App not Installation error

mdavis22569 — Mon, 06 Jul 2020 13:10:40 GMT

So it's a Revit install error now the Desktop App itself.

So let's do this:

Clean out the %temp% folder. Reboot ... don't start any software and then try the update