topic Re: Continuous crash for no apparent reason! in Installation & Licensing Forum

AutoCAD 2024 - Continuous crash for no apparent reason!

michael — Tue, 19 Mar 2024 11:45:29 GMT

Autocad 2024 crashes regularly, for no apparent reason.

I have already:

Reinstalled Acad

installed updates

-> no improvement

Then:

Windows 11 Pro completely reinstalled

All drivers new

Acad reinstalled

-> still no improvement

System:

Microsoft Windows 11 Pro Version 10.0.22631 Build 22631
ASUSTeK COMPUTER INC. Zenbook UX7602ZM_UX7602ZM
Prozessor 12th Gen Intel(R) Core(TM) i9-12900H, 2500 MHz, 14 Kern(e), 20 logische(r) Prozessor(en)
BIOS-Version/-Datum American Megatrends International, LLC. UX7602ZM.303, 13.09.2022

NVIDIA GeForce RTX 3060 Laptop GPU

Does anyone have any ideas what else I could try?

Kind regards

Michael

[ The subject line of this post has been edited for clarity by @handjonathan Original: Continuous crash for no apparent reason!]

Re: Continuous crash for no apparent reason!

Valentin_CAD — Tue, 27 Feb 2024 09:24:51 GMT

@michael ,

Take a look at these suggestions:

AutoCAD products randomly crash or freeze

System requirements for AutoCAD 2024 including Specialized Toolsets

Certified Hardware

Windows 11 compatibility and support for Autodesk products

How to create a support case in Autodesk account?

Re: Continuous crash for no apparent reason!

michael — Tue, 27 Feb 2024 09:42:42 GMT

Thank you for the reply.

But I have already read and worked through these links.

Requirements match, the complete system has been reinstalled ....

Drivers all up to date.

Re: Continuous crash for no apparent reason!

Simon_Mathews — Tue, 27 Feb 2024 09:50:37 GMT

One particular drawing or any drawing you open ?

Re: Continuous crash for no apparent reason!

michael — Tue, 27 Feb 2024 10:43:30 GMT

With different drawings 😞

Re: Continuous crash for no apparent reason!

pendean — Tue, 27 Feb 2024 14:20:17 GMT

Which video card is AutoCAD2024 using? GRAPHICSCONFIG command, share that screenshot.

Where do you store your DWG files? How are you connected to that location?

When does it crash? Can you repeat it on demand or is it totally random?

if you turn off your WIFI/Bluetooth, and the DWGs are on your Zenbook, does the crashing stop if you test this way for a couple of hours?

Have you installed the 2024.1.2 Update yet? ABOUT command will confirm what you have installed. If not, get it from your Autodesk Account Page here https://manage.autodesk.com/cep/#products-services/updates
Restart your PC afterwards.

If that did not help... Set GFXDX12 variable to 0 (that's a zero) then restart AutoCAD2024.

Also consider turning off LINESMOOTHING and LINEFADING variables.

If still no relief then start GRAPHICSCONFIG command and change the 2D Display Settings pulldown from "advanced mode" to one of the other choices.

Re: Continuous crash for no apparent reason!

Simon_Weel — Tue, 27 Feb 2024 15:55:28 GMT

Any error messages? Windows Event log messages?

Re: Continuous crash for no apparent reason!

JamesMaeding — Tue, 27 Feb 2024 16:08:04 GMT

Do you mean it crashes fast, once in a dwg, or right when opening, or later?

Are the crashes "poof", where acad is gone, or do you get the error report thing?

Did you try uninstalling the civil3d object enablers for acad? You can easily reinstall them, and we always uninstall them for our acad sessions.

If we want them, we open civil3d which always has them even if you uninstalled for acad.

Can you run accoreconsole.exe at command prompt to do something simple?

Describe things a bit more as I have random poof crash issues on a couple machines out of our 120 person group.

I am pretty sure its a hardware issue related to external monitors attached.

Note that I have a dell precision laptop and power it and the port replicator. That is 2 wall bricks feeding them.

I also have a cooler thing under the laptop and its still warm. So I wonder if the heat affects things somehow.

thx

Re: Continuous crash for no apparent reason!

handjonathan — Wed, 28 Feb 2024 12:19:40 GMT

Hi @Anonymous

Thanks a lot for posting your question to the forums!   Did you get a chance to look at the suggestions from @JamesMaeding @Simon_Weel @pendean
 
We look forward to hearing back from you with more information so we can help you as a community! 