topic Export Screening not allowing me to download products. in Installation & Licensing Forum

Export Screening not allowing me to download products.

Anonymous — Wed, 23 Sep 2020 18:54:11 GMT

Hello, I am a college student who is in need of Autodesk's Maya software for a class I am taking that is focused on teaching the basics of Maya and its tools. However, ever since last week, my account has been going through an export screening that I have contacted Autodesk three times about now, and they still have not gotten back to me.

A thirty day trial is not enough for me to complete this class, and I really, really need this software in order to do so, as I am in my second week of class and I still cannot download Maya because of this export screening problem. I am not aware if Autodesk has been receiving a high volume of requests lately, but if there are any staff members on here that can help me, that would be greatly appreciated.

Re: Export Screening not allowing me to download products.

natasha.l — Wed, 23 Sep 2020 22:48:30 GMT

Hello @Anonymous,

I am sorry but I can not assist you regarding this backend system issue. Please reach out to the Educational Support Team, they will need to open a collaboration with the export compliance team to get this resolved for you.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Export Screening not allowing me to download products.

bradprin — Sun, 04 Oct 2020 01:37:04 GMT

Were you ever able to get this fixed? I'm in the same export compliance purgatory and I'm in need of Fusion 360 for school.

Re: Export Screening not allowing me to download products.

leowarren34 — Sun, 04 Oct 2020 21:52:56 GMT

Hi @bradprin,

This is fixable, you just have to reach out to educational support as Natasha has indicated above, there's nothing we as members can do to speed this along - we just have to wait for the Autodesk Export Compliance team to decide.

Re: Export Screening not allowing me to download products.

Anonymous — Sun, 04 Oct 2020 21:53:58 GMT

Yes, I did. I was able to reach out to an agent and immediately get feedback via live chat in customer support, but sometimes they are unavailable, so I would check as often as I could to see when one is available.