topic Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download) in Installation & Licensing Forum

Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

Anonymous — Sat, 28 Nov 2020 20:39:52 GMT

Hello! I've recently downloaded Maya 2020 education edition with my university email. I'm running Windows 10, 64 bit.

When I try and start Maya, both the launcher (see pic below) and Output Window open, but I'm unable to sign in to activate the product. As soon as I click "Sign in with your Autodesk ID," the launcher closes and nothing happens. I've tried reopening Maya and the same thing happens over and over again.

I'm able to click "Enter a serial number" or "Use a network license" and it shows the two screens below respectively, but I still can't Sign in with my Autodesk ID.

I've also tried uninstalling/reinstalling the product multiple times, but always have the same problem.

I'd appreciate any advice or help, thank you!

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

vahn.chua — Tue, 16 Mar 2021 03:10:44 GMT

@Anonymous Welcome to Autodesk Community.

Have you tried to update the AdSSO (Autodesk Single Sign-On) component? you can download this from your Autodesk Account.

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

juanca9945 — Mon, 26 Jul 2021 20:37:52 GMT

That doesn't work. Although, AdSSO is not available in the autodesk account.

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

Anonymous — Tue, 27 Jul 2021 09:06:12 GMT

@juanca9945 wrote:
That doesn't work. Although, AdSSO is not available in the autodesk account.

So how do you know it doesn't work if you don't have the update to install in the first place?

FYI it will be under "Updates and add-ons" and it's also available here... Autodesk Single Sign On Component (AdSSO) Update for 2020 & 2021 product versions | AutoCAD 2021 | Autodesk Knowledge Network

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

mdavis22569 — Fri, 26 Nov 2021 14:21:05 GMT

@Anonymous

Were you able to get this resolved?

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

Anonymous — Tue, 30 Nov 2021 08:54:02 GMT

Hello

Did you manage to resolve this? I'm having the same problem and I really wish to resolve this 🙂

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

leowarren34 — Wed, 01 Dec 2021 00:05:13 GMT

Hi @Anonymous,

Have you followed this article: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Software-version-2020-or-higher-crashes-after-clicking-Sign-in-with-your-Autodesk-ID.html ?

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

mdavis22569 — Wed, 26 Jan 2022 14:24:08 GMT

@Anonymous just checking again to see if you got this resolved

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

glorianguyen1102 — Tue, 08 Feb 2022 12:19:02 GMT

this still doesn't resolves anything :((

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

espora3d — Thu, 24 Feb 2022 20:33:28 GMT

Hi, is a trouble with the adsso. i resolve installing this https://knowledge.autodesk.com/sites/default/files/adsso_2022_1_64-bit-update_installer.zip .
uninstall and reinstall, and everything work fine.

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

mdavis22569 — Thu, 03 Mar 2022 19:02:43 GMT

For this .. You need to make sure all of the update are installed ... and all Autodesk updates are installed.

MCD

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

201912009WUXFG — Mon, 16 May 2022 15:49:55 GMT

I've also been trying to solve this issue since yesterday, but this solution helped me. I'm able to use my maya now!! Thank you so much.

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

kpickett2QST8 — Fri, 07 Oct 2022 23:15:05 GMT

ran into this as well, the link in the solution no longer works but
i'm on mac and opening Activity Monitor, killing all Adsso processes, then installing the pkg found at this link, and trying to open Maya again, fixed it for me. (Haven't tried but i think the equivalent for pc might be this link)
(thank you espora for that solution!!)

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

deniscc525 — Tue, 14 Mar 2023 11:28:33 GMT

Thanks, that solved it for me. In the installation set up I clicked remove and then installed it fresh.

Re: Unable to sign in to Maya with Autodesk ID on initial launch (education 1 year download)

Juiceinablender — Sat, 14 Oct 2023 09:11:34 GMT

I have the same problem but i did all of the steps and no luck, help. I installed maya 2024 a few months ago with success, then decided to Uninstall a while ago but then reinstall it. Now this time I can't login, I tried every solution and none worked. I can't even login in autodesk access