topic Re: Error "This content cannot be displayed in a frame" after entering the serial number in Installation & Licensing Forum

Error "This content cannot be displayed in a frame" after entering the serial number

jenrix.kot — Fri, 05 Apr 2024 14:49:57 GMT

Good afternoon, when I try to activate AutoCAD 2025, I click enter serial number, enter it, and then I get an error: "This content cannot be displayed in a frame". How can this be solved?

Re: Error "This content cannot be displayed in a frame" after entering the serial number

jenrix.kot — Fri, 05 Apr 2024 14:53:10 GMT

For reference. The problem is on both of my devices. The first one is running Windows 11 23H2 the second one is running Windows 10 22H2 with the latest updates.

Re: Error "This content cannot be displayed in a frame" after entering the serial number

pendean — Fri, 05 Apr 2024 19:03:38 GMT

Re: Error "This content cannot be displayed in a frame" after entering the serial number

jenrix.kot — Fri, 05 Apr 2024 19:14:04 GMT

Unfortunately, it doesn't help

Re: Error "This content cannot be displayed in a frame" after entering the serial number

jasonhuRXQYL — Sun, 07 Apr 2024 07:01:38 GMT

I am having the same issue with both Civil3D and AutoCAD LT. My license is a Educational license.

Re: Error "This content cannot be displayed in a frame" after entering the serial number

jenrix.kot — Sun, 07 Apr 2024 14:41:32 GMT

If you find a solution can you post it here please?

Re: Error "This content cannot be displayed in a frame" after entering the serial number

mdavis22569 — Mon, 08 Apr 2024 15:37:22 GMT

@jenrix.kot

Are you sure you still have a serial number?

I ask,as Autodesk have moved away from Serial numbers (that you enter) and gone to named users. I haven't seen any 2025 still with a serial number.

What happens if you try and SIGN IN and activate it using your Autodesk ID?

Re: Error "This content cannot be displayed in a frame" after entering the serial number

jasonhuRXQYL — Mon, 08 Apr 2024 17:40:15 GMT

The instructions I received for my educational account is to use the Serial Number.

Re: Error "This content cannot be displayed in a frame" after entering the serial number

mdavis22569 — Mon, 08 Apr 2024 17:48:18 GMT

Can you share a screenshot of this?

it should be either a finishing up NETWORK License .. or Sign In activation

Re: Error "This content cannot be displayed in a frame" after entering the serial number

jasonhuRXQYL — Mon, 08 Apr 2024 18:53:13 GMT

Attached

Re: Error "This content cannot be displayed in a frame" after entering the serial number

mdavis22569 — Mon, 08 Apr 2024 19:26:59 GMT

Where does it say to use a Serial number?

Re: Error "This content cannot be displayed in a frame" after entering the serial number

jasonhuRXQYL — Tue, 09 Apr 2024 01:07:18 GMT

Sorry, I was using my phone and uploaded the wrong screenshot. Here is the email I got from Autodesk:

Re: Error "This content cannot be displayed in a frame" after entering the serial number

mdavis22569 — Tue, 09 Apr 2024 11:15:53 GMT

Can you try reinstalling Google Chrome .. and and Edge:

https://www.microsoft.com/en-us/edge?ep=379&es=79&dlb=M022&form=MM1476&ef_id=_k_Cj0KCQjwztOwBhD7ARIsAPDKnkBSFViRz6yDY8IJGYRW_ETIT2L_e2HQ5_xCkCngU39zw79GI6WTzHoaApAMEALw_wcB_k_&OCID=AIDcmmm6jz4jsn_SEM__k_Cj0KCQjwztOwBhD7ARIsAPDKnkBSFViRz6yDY8IJGYRW_ETIT2L_e2HQ5_xCkCngU39zw79GI6WTzHoaApAMEALw_wcB_k_&gad_source=1&gclid=Cj0KCQjwztOwBhD7ARIsAPDKnkBSFViRz6yDY8IJGYRW_ETIT2L_e2HQ5_xCkCngU39zw79GI6WTzHoaApAMEALw_wcB&ch=1

Please then reboot and make sure all of the Windows updates and app's updates are installed.

Make sure you don't have a firewall on and try starting the software.

Re: Error "This content cannot be displayed in a frame" after entering the serial number

jenrix.kot — Tue, 09 Apr 2024 11:19:20 GMT

I have been struggling with this error for 4 days. I have reinstalled Windows, updated every possible browser. None of this helps. In addition, there is a similar problem on macOS, there just appears a white screen. As I wrote above this problem is due to a change on Autodesk servers and it is necessary that Autodesk engineers check the latest changes.

Re: Error "This content cannot be displayed in a frame" after entering the serial number

mdavis22569 — Tue, 09 Apr 2024 12:02:58 GMT

How was this downloaded?

Also, you mention Mac and Windows .. are you on the same Wifi/Internet provider for both these machines?

Can you try this installer:

P1:

https://efulfillment.autodesk.com/NetSWDLD/ODIS/prd/2025/ACD/99E57530-7CC1-31F4-89E9-24175C7690C2/SFX/AutoCAD_2025_English_Win_64bit_db_001_002.exe?_ga=2.181747937.736772447.1712583520-1609963992.1711552148

P2:

https://efulfillment.autodesk.com/NetSWDLD/ODIS/prd/2025/ACD/99E57530-7CC1-31F4-89E9-24175C7690C2/SFX/AutoCAD_2025_English_Win_64bit_db_002_002.7z?authparam=1711628931_81247dcb682e255de56f989749965e80&_ga=2.181747937.736772447.1712583520-1609963992.1711552148

Clean out your %temp% folder ... delete your prior installers and try this one.

Re: Error "This content cannot be displayed in a frame" after entering the serial number

mdavis22569 — Tue, 09 Apr 2024 12:03:18 GMT

Mac installer:

https://efulfillment.autodesk.com/NetSWDLD/prd/ACDMAC/55743EBF-5B14-3CCC-B072-25EF78E3B9E2/SFX/Autodesk_AutoCAD_2025_macOS.dmg?authparam=1711629911_8bedf7124682678060d578e5e7a7fcc4&_ga=2.248712129.736772447.1712583520-1609963992.1711552148

Re: Error "This content cannot be displayed in a frame" after entering the serial number

jasonhuRXQYL — Tue, 09 Apr 2024 14:59:15 GMT

I tried a fresh install using the 2 links you provided and got the same error. Every time I go to activate any license using a serial number, once it opens the pop-up window and I punch in the S/N, it redirects and shows the frame error.

Like the OP for this thread, it really seems like it's some to do with how this app is handling the S/N activation. This error is prompting on the same window that I enter the S/N from within the app, it's not in my browser or a separate app.

Re: Error "This content cannot be displayed in a frame" after entering the serial number

Simon_Weel — Tue, 09 Apr 2024 15:35:42 GMT

The Autodesk logo in the screenshot is an old one. Could it be a problem with the license service? Try installing the latest one: Autodesk Licensing Service download

Re: Error "This content cannot be displayed in a frame" after entering the serial number

unoparcvel — Tue, 09 Apr 2024 17:16:48 GMT

i`m having the same issue, i`ve been searching for a solution for like 3 days, i tried everything and still with it, i`m using the latest version of the autocad 2025

Re: Error "This content cannot be displayed in a frame" after entering the serial number

jasonhuRXQYL — Tue, 09 Apr 2024 17:25:54 GMT

I downloaded Windows AdskLicensing-installer.exe from that link and did the install. it seemed like a silent install, no prompts or anything. Rebooted and tried to activate the license again, still the same thing.