topic Re: Subscription expired, even though I have educational access in Installation & Licensing Forum

Subscription expired, even though I have educational access

Anonymous — Fri, 01 Jan 2021 23:30:17 GMT

Hello,

I use Fusion 360 as a student since about 2 years and after the license changes applied, I confirmed my eligibility for the educational version. I got a confirmation for the access and got the product in my account. But when I open Fusion it says that my subscription is expired and i cant save files etc. and have limited functions only.

How can I solve this issue?

I reinstalled fusion and cleared my cache already.

I also deleted the LoginState file and relaunched fusion (https://forums.autodesk.com/t5/fusion-360-support/fusion-360-expired-even-after-education-account-renewal/m-p/9893472#M106335). This did not solve the issue.

Thanks a lot in advance

Johannes

Re: Subscription expired, even though I have educational access

leowarren34 — Mon, 04 Jan 2021 23:42:21 GMT

Hi @Anonymous,

Have you re-requested Fusion 360? Since you were on a license from a few years ago it was likely you were on an old license, which has since expired. Merely having educational access does not grant access to Fusion 360. You can request Fusion 360 from here: https://www.autodesk.com/education/edu-software/overview

Re: Subscription expired, even though I have educational access

Anonymous — Tue, 05 Jan 2021 12:56:31 GMT

Hi @leowarren34

I think I did as described. But I'm not sure if we mean the same thing or how I can varify it.

I posted a screenshot of my listed products from my account. Does this varify that I fulfilled all the requirements?

After getting the product, I reinstalled fusion also. But this did not solve the problem.

Thanks for your help.

Re: Subscription expired, even though I have educational access

leowarren34 — Tue, 05 Jan 2021 23:26:19 GMT

Hi @Anonymous,

If you go to https://www.autodesk.com/education/edu-software/overview?sorting=featured&page=1 and see the banner with your name it, as I have here

Then the next steps would be to reach out to educational support: https://www.autodesk.com/education/support

Re: Subscription expired, even though I have educational access

Anonymous — Wed, 06 Jan 2021 09:29:29 GMT

Hi Leo, thanks for the reply. Yes, that banner is showing.

I contacted the support, but they told me to ask in the forums. 🙄

Re: Subscription expired, even though I have educational access

pendean — Wed, 06 Jan 2021 14:56:21 GMT

I think whomever you talked to at EDU Support was blowing you off: no one here can do anything about your subscription, most of us are end users just like you.

Call EDU Support back and be firm about fixing your issue, ask for a second level support if needed.

Good luck.

Re: Subscription expired, even though I have educational access

natasha.l — Wed, 06 Jan 2021 18:08:23 GMT

Hello @Anonymous,

Sorry for the delay, I was able to verify that your Fusion 360 entitlement is assigned to your account & that you should be able to sign-in.

Please collect & share the log files from your computer to investigate further.

Thank you.

Re: Subscription expired, even though I have educational access

Anonymous — Wed, 06 Jan 2021 18:51:41 GMT

Hello @natasha.l

thanks for the reply. I attached the log files as .zip.

Your help is much appreciated.

Best regards

Johannes

Re: Subscription expired, even though I have educational access

natasha.l — Wed, 06 Jan 2021 22:46:47 GMT

Hello @Anonymous,

No problem, I reviewed your logs.

I located the following:

"WARNING :: Problem performing network operation... Trying again. "

Followed by a ssl error.

This indicates you are having network related issues.

To help resolve the issue reset the internet option to defaults (Windows):

Clear the internet browser cache.
Browse to Control Panel\All Control Panel Items\Internet Option.
In the Advanced tab, select the Reset button to reset Internet Explorer's settings to the defaults
In the Security tab, select Reset All Zones to Default level
In the Content tab, select Clear SSL state
Select Apply
Re-test

The following articles below provide all the documentation required for an IT administrator to configure firewalls, and/or proxy servers for Autodesk Fusion 360.
Fusion 360 cannot access the services through proxy
How to resolve network connectivity problems for Fusion 360

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Subscription expired, even though I have educational access

Anonymous — Wed, 06 Jan 2021 23:26:44 GMT

Hi @natasha.l ,

Thank you for your reply.

I followed the steps, but unfortunately the issue still remains and fusion 360 reports "expired subscription - read only".

The network operation error might have occured due to temporary internet connectivity issues I had in the past.

Are there any other options to solve this problem?

Thank you very much.

Best regards

Johannes

Re: Subscription expired, even though I have educational access

natasha.l — Thu, 07 Jan 2021 00:52:25 GMT

Hello @Anonymous,

The log indicates that it is a network security issue in your environment.

Have you tried configuring the environment? If you have access to IT help ask them to configure your firewalls, and/or proxy servers for Autodesk Fusion 360:

Fusion 360 cannot access the services through proxy
How to resolve network connectivity problems for Fusion 360

Or temporarily disable/disconnect security features such as Antivirus, Firewall, VPN & UAC on your Windows operating system.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Subscription expired, even though I have educational access

Anonymous — Thu, 07 Jan 2021 10:52:59 GMT

Hi @natasha.l ,

@natasha.l wrote:
Or temporarily disable/disconnect security features such as Antivirus, Firewall, VPN & UAC on your Windows operating system.

I tried that and also cleared the cache from fusion as well as logging out and in again. The issue still remains unfortunately.

Thanks for your help!

Best regards

Johannes

Re: Subscription expired, even though I have educational access

Anonymous — Sun, 10 Jan 2021 13:41:06 GMT

@natasha.l Are there any other things that I can try to solve the issue?

Johannes

Re: Subscription expired, even though I have educational access

Anonymous — Tue, 01 Jun 2021 10:20:08 GMT

Hey, me too same problem, I have the banner but after I install AUTOCAD, it says license expired, I contacted support but no answer yet

Re: Subscription expired, even though I have educational access

leowarren34 — Tue, 01 Jun 2021 23:21:52 GMT

Hi @Anonymous,

Have you requested AutoCAD from https://www.autodesk.com/education/edu-software/overview again?

If it appears in https://manage.autodesk.com/ and you can access your license then it's fine, otherwise support will need to fix this.

Re: Subscription expired, even though I have educational access

Anonymous — Wed, 02 Jun 2021 09:49:21 GMT

I just started my subscription this month, and on my dashboard, they are saying it's valid until Mai 2022, I contacted support but no answer yet, just a mail stating my case was opened.

Re: Subscription expired, even though I have educational access

gabe.anderson — Wed, 02 Jun 2021 16:18:32 GMT

Hi @Anonymous,

Did you have AutoCAD already installed on the computer you're using?

You may still need to visit Get Products and click "Get product" -> DOWNLOAD on the AutoCAD card to activate your educational product license, even if you already have AutoCAD installed.

You don't need to complete the download or reinstall, but clicking DOWNLOAD is what triggers your educational access to the product.

Does that work?

Regards,

Gabe

Re: Subscription expired, even though I have educational access

Anonymous — Wed, 02 Jun 2021 18:42:31 GMT

Hello, no I didn't have AUTOCAD before

i tried again what you offered but the same problem, they ask me if I want to activate my license ( and ask me for its number ), or rn the trial period of 30 days, which I am doing every time I am opening AutoCAD now (and every day there is a countdown)

if I refuse, the message displayed is : the licence manager is not functioning or is improperly installed AutoCAD will shut down

Re: Subscription expired, even though I have educational access

gabe.anderson — Wed, 02 Jun 2021 18:54:56 GMT

Hi @Anonymous,

Thanks for the info. Based on the error message you're seeing, could you please take a look at the below article and let us know if the recommended steps help?

"The License manager is not functioning or is improperly installed" with Autodesk 2020 and later version

Thanks,

Gabe

Re: Subscription expired, even though I have educational access

mdavis22569 — Tue, 14 Jun 2022 14:38:14 GMT

@Anonymous

Were you able to get this resolved via @natasha.l