topic Re: Eagle 9.6.2 lockup on start in Installation & Licensing Forum

Eagle 9.6.2 lockup on start

Anonymous — Wed, 06 Jan 2021 23:13:00 GMT

I'm finding eagle locks up on loading, says its "offline". Tried the suggestion of renaming or replacing libeay32.dll, but that didn't work.

What does work is deleting the eagle folder in C:\Users\*username*\AppData\Roaming, which you can get to easily by typing %appdata% in the path of file explorer.

This seems to force eagle to ask for login credentials.

But you have to do this nonsense EVERY TIME you want to start eagle.

Come on Autodesk, get your s**t together and fix this. I have free, open source CAD that works better, which I'd be using if my customer wasn't embedded with eagle.

Eagle 9.6.2 lockup on start

Anonymous — Wed, 06 Jan 2021 23:21:42 GMT

A little update: Deleting the settings folder under C:\Users\*username*\AppData\Roaming\Eagle is sufficient to allow eagle to start properly. Theres a clue for the devs.

Re: Eagle 9.6.2 lockup on start

jorge_garcia — Thu, 07 Jan 2021 18:01:39 GMT

Hi @Anonymous ,

Did you have EAGLE installed previously on the machine? If that worked it implies something was screwed up in the setting files which isn't typical.

If you have any additional info that will be appreciated.

Best Regards,

Re: Eagle 9.6.2 lockup on start

Anonymous — Thu, 07 Jan 2021 22:01:33 GMT

I did have eagle installed and working previously. But then my motherboard died, so I upgraded to a Ryzen 5800x ( from an old i5). This also necessitated an inplace upgrade/repair of Win10 to get it reactivated.

At this point I noticed eagle not working.

After trying previously posted fixes, and a simple reinstall of Eagle, I completely uninstalled Eagle and Fusion360 and anything else Autodesk related, including stripping out the folders in appdata/roaming - which usually contain localised information.

That got it going, but I'm still finding I have to remove the appdata/roaming/eagle/settings folder every time I want to start eagle. So Eagle is continuing to recreate this folder with bad data every time it starts.

Re: Eagle 9.6.2 lockup on start

jorge_garcia — Thu, 07 Jan 2021 22:10:57 GMT

Hi @Anonymous ,

Have you tried the directions in this article? https://knowledge.autodesk.com/support/eagle/learn-explore/caas/sfdcarticles/sfdcarticles/Autodesk-EAGLE-can-t-go-online-after-signing-in.html?st=LIBEAY32

If it continues to give problems then I'm going to request that you upload the eaglerc file to this forum for review. You'll find it in the settings folder.

Best Regards,

Re: Eagle 9.6.2 lockup on start

Anonymous — Tue, 12 Jan 2021 20:41:24 GMT

Yes I tried the fix in that article - made no difference.

Re: Eagle 9.6.2 lockup on start

jorge_garcia — Wed, 13 Jan 2021 17:05:50 GMT

Hi @Anonymous ,

I hope you're doing well. Check the windows logs and see if there is any mention of errors? Here are the instructions.
https://www.cyberlink.com/support/faq-content.do?id=10449

What type of computer do you have?

Let me know if there's anything else I can do for you.

Best Regards,

Re: Eagle 9.6.2 lockup on start

Anonymous — Tue, 19 Jan 2021 23:20:32 GMT

The error in the event log looks like this:

The program eagle.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 33d8 Start Time: 01d6eeb7c4a1bb5e Termination Time: 3 Application Path: C:\EAGLE 9.6.2\eagle.exe Report Id: e7173c71-e8d1-4d5e-ad15-695a6fc9e89f Faulting package full name: Faulting package-relative application ID: Hang type: Unknown

Attached is a copy of the bad settings file.

My computer is running a Ryzen 5800X on an X570 motherboard, 16GB ram, 5600XT GPU. OS is Win10 64 bit Home

Re: Eagle 9.6.2 lockup on start

Anonymous — Wed, 20 Jan 2021 21:31:26 GMT

Note also: its not enough to just delete the file, the Settings directory has to be removed too.

So something about forcing the regeneration of this directory and file prevents the lockup.

Re: Eagle 9.6.2 lockup on start

Anonymous — Mon, 12 Apr 2021 23:20:53 GMT

Further information: This issue does not occur with the Free license, only happens with the paid Pro license. How ironic.

Pay money, get bugs.

Long live Open Source - where everything is free, including the bugs.

Re: Eagle 9.6.2 lockup on start

jorge_garcia — Tue, 13 Apr 2021 18:49:14 GMT

Hi @Anonymous,

It definitely seems to imply that there is something up with your ssl libraries on that machine. I'm going to ask you to be specific about what steps you took regarding this article

https://knowledge.autodesk.com/support/eagle/learn-explore/caas/sfdcarticles/sfdcarticles/Autodesk-EAGLE-can-t-go-online-after-signing-in.html?st=LIBEAY32&_ga=2.228622875.644242570.1618244257-840279135.1596648732

Let me know if there's anything else I can do for you.

Best Regards,

Re: Eagle 9.6.2 lockup on start

Anonymous — Tue, 13 Apr 2021 22:29:57 GMT

I originally followed that article exactly as described : installed OpenSSL, then when that didn't work I tried the manual process. That didn't work either.

I just rechecked that OpenSSL was installed, then went into the Eagle directory and renamed libea32.dll and ssleay32.dll. (This is probably the critical instruction missing from the article).

Eagle now opens properly.

As a test, I then restored the two original dll's in the Eagle directory.

Eagle still opens properly. WTF?

Looks like some setting somewhere is getting corrupted, changing dlls fixed it (this time anyway) in a way that the original dlls begin working again.

We'll see if this holds after a reboot.