topic AutoCAD 2021 Licensing script errors in Installation & Licensing Forum

AutoCAD 2021 Licensing script errors

Anonymous — Wed, 27 Jan 2021 19:46:24 GMT

I'm getting all sorts of script errors when trying to license my version of AutoCAD 2021...

Already tried;

1. running as administrator

2. Installing and updating Java

3. Setting IE as my default browser

4. Restarting the computer

It's a freshly installed Windows 10 Pro PC

Please help!

Re: AutoCAD 2021 Licensing script errors

JuanYusta — Wed, 27 Jan 2021 23:02:28 GMT

Hi @Anonymous

Read the next article, there's one solution for this problem:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Script-Error-when-trying-to-licence-Autodesk-2018-software.html

Hope it works!

Re: AutoCAD 2021 Licensing script errors

Anonymous — Thu, 28 Jan 2021 07:14:14 GMT

Unfortunately this doesn't work as it doesn't show the request code either...

Re: AutoCAD 2021 Licensing script errors

Anonymous — Thu, 28 Jan 2021 21:14:23 GMT

Is there any other way to view the request code?

Re: AutoCAD 2021 Licensing script errors

Anonymous — Fri, 29 Jan 2021 14:12:47 GMT

This is a first time install of AutoCAD 2021 and there were no previous editions correct? The reason I ask is for versions 2020 and newer the fix could be different from earlier versions.

This article may help: "An error has occurred in the script on this page" when opening Autodesk 2020 or newer products | AutoCAD | Autodesk Knowledge Network

Here is another for reference: How to change or reset a license for Autodesk software | AutoCAD | Autodesk Knowledge Network

Re: AutoCAD 2021 Licensing script errors

Anonymous — Sat, 30 Jan 2021 18:51:45 GMT

Yes this is a first time installl... seems all of the guides above are a little bit differentand don't seem to work voor 2021 versions...

AdskLicensingInstHelper.exe change --prod_key XXXL1 --prod_ver 2020.0.0.F --lic_method "TYPE" gives an error (Offcourse with my credentials) because it's meant for 2020 or older software
AdskLicensingInstHelper change -pk 2020_product_key -pv 2020.0.0.F -lm "" This doesn't work either...

I don't just want to complain, but for a software company this is a somewhat mediocre installation procedure, especially considering what the price.

Re: AutoCAD 2021 Licensing script errors

Anonymous — Mon, 01 Feb 2021 13:58:22 GMT

Since it is for AutoCAD 2021 try using the following for your issue:

prod_key 001M1
prod_ver 2021.0.0.F
lic_method 4

Re: AutoCAD 2021 Licensing script errors

kyle.reid72U6N — Wed, 03 Feb 2021 23:13:51 GMT

We have the exact same issue and behaviour as this post, this is our testing so far

https://forums.autodesk.com/t5/installation-licensing/autocad-2021-licensing-script-errors/td-p/10036480

We are transitioning 200+ sites that used to be managed under Autodesk central licenses for each product to having to request and manage their own education licenses. In December we ran a pilot program with 10 sites with no issues activating Autocad, Inventor, Revit licenses etc, 2 months later with the rollout it looks like all sites are getting stuck at that same final white page as. Note: The script errors were always present and you would sometimes see 903 or timeouts but re-trying got the page to load.

Powershell command used to licence the product (Works with no issue)
- "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\AdskLicensingInstHelper.exe" register --prod_key $SpecifiedProdKey --prod_ver $ProdVer --config_file $pit --eula_locale 'aus' --lic_method 'standalone' --from_deployment --serial_number $schoolLicence

What's change: (Nothing)
- No Group policy changes to IE
- Machines where activation previously worked no longer work as well.
- Same install files (We deploy our software via SCCM and the install files are from 30/11/2020)

What's been tested
- Personal machine - Works
- Department machine
--- Windows version 1809 - White screen
--- Windows version 1709 - White screen
--- Fresh Windows 1709 machine before joining to our AD (So no Group policy) - White screen
- Off our network on a departmental white screen - white screen
- Right click on the white page > Properties > shows the page is loading https://accounts.autodesk.com/logon? > Checked a wireshark to confirm nothing funky like Http 500's on Autodesk side
- If you use an invalid serial the page prompts to enter a serial, once you correct it - White screen

Additional troubleshooting
- Tested the below with no change.
https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-Script-Error-An-error-has-occurred-in-the-script-on-this-page-when-opening-AutoCAD-2020.html?_ga=2.132545998.1110255313.1612131039-66058110.1602195893

- Old advice but tried anyway
https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Register-Today-Product-Activation-Wizard-displays-only-two-radio-buttons.html?_ga=2.124540362.1110255313.1612131039-66058110.1602195893

Re: AutoCAD 2021 Licensing script errors

mdavis22569 — Tue, 09 Aug 2022 12:37:51 GMT

@Anonymous

Were you able to get this resolved?

I'd also add:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Script-error-when-starting-AutoCAD-or-AutoCAD-LT-2017-2018-and-2019.html

While it's earlier some of it's valid still

Mike

Re: AutoCAD 2021 Licensing script errors

mdavis22569 — Mon, 29 Aug 2022 15:05:42 GMT

@Anonymous

checking in again to see if you're all set