topic Re: Educational License "Restart Access" in Installation & Licensing Forum

Educational License "Restart Access"

max.stringer121 — Thu, 25 Mar 2021 12:33:28 GMT

I renewed my access to Maya for the educational license on the 17th of March 2021, however upon opening Maya it keeps stating that I have to restart the access again. Going onto my Autodesk account, I can see that I have the Sign in Activation for it, and that I have access to Maya 2022-2018 for my account, however it is refusing to let me use Maya.

I have redownloaded Maya using the "Install" button and the "Download" button from the Autodesk page too, and neither made a difference.

I have uninstalled everything, and reinstalled however Maya will not get past this "Access Expired" screen. Do you have any suggestions?

Re: Educational License "Restart Access"

DarrenP — Thu, 25 Mar 2021 13:04:13 GMT

you will need to contact EDU support here: https://www.autodesk.com/education/support/edu-contact-us-form

this seems to be a backend issue only they can fix

Re: Educational License "Restart Access"

mdavis22569 — Thu, 21 Oct 2021 17:16:53 GMT

@max.stringer121

Were you able to resolve this? Did Darren help with the resolution if so?

Re: Educational License "Restart Access"

adQ8WDM — Wed, 11 May 2022 15:40:15 GMT

What happens if you reach out to support but they never get back to you?

Re: Educational License "Restart Access"

dalarsinanian — Sat, 14 May 2022 08:06:47 GMT

I have the same issue, I contacted SheerID and they said that my verification got accepted but still I cant Access Revit. I have reached out to Autodesk support but they never answered.

Re: Educational License "Restart Access"

Nicolas_dazaCAQAA — Sun, 11 Aug 2024 00:38:05 GMT

I Have the issue , that in my account doesnt appear the button option ( restart access )

Re: Educational License "Restart Access"

noe_lempereur — Fri, 13 Feb 2026 11:07:48 GMT

I also have the same issue in 2026, so no fix in a 6 years span, Autodesk is the worst professional software company to ever exist

Re: Educational License "Restart Access"

noe_lempereur — Fri, 13 Feb 2026 12:12:27 GMT

I tried what the Ai bot assistant told me the solution it gave was for regular licenses even tough I specified it's an educational one, i tried reinstalling, signing out multiple times etc. and i'm still waiting to connect with an agent via the chatbot

This is on autodesk website:

And that's what i have on the Maya App (even reinstalled):