topic Re: Autodesk Subscription in Installation & Licensing Forum

Autodesk Subscription

cbashor67USD — Mon, 29 Mar 2021 09:45:11 GMT

Autodesk is having licensing issues this morning.

Re: Autodesk Subscription

leowarren34 — Mon, 29 Mar 2021 10:34:01 GMT

Have you updated the licensing service?

https://knowledge.autodesk.com/search-result/caas/downloads/content/autodesk-licensing-service-download.html

Failing that have you followed the steps outlined in this article: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-License-checkout-timed-out-What-do-you-want-to-do-in-AutoCAD-2020.html

Re: Autodesk Subscription

cbashor67USD — Mon, 29 Mar 2021 10:36:30 GMT

Yes, weeks ago.

We are up and running now.

Re: Autodesk Subscription

mdavis22569 — Mon, 29 Mar 2021 10:46:46 GMT

@cbashor67USD

What did you need to do to resolve it for your ticket?

Also, did you install all of the updates from the Autodesk Desktop App?

Re: Autodesk Subscription

cbashor67USD — Mon, 29 Mar 2021 10:51:58 GMT

It is unclear, some of our team just restarted their PC 2 to 3 times and then it began to work. Around 5AM Est I was not able to get into the https://manage.autodesk.com/home/ site either, but now I can. It is all strange.

Re: Autodesk Subscription

mdavis22569 — Mon, 29 Mar 2021 10:58:36 GMT

It's likely it needed to get access to the Autodesk licensing site.

Glad you're up and going, but to be on the safe side, I would look at the following:

How to set up antivirus (AV) exclusions to improve stability and performance of Autodesk software

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Are-there-antivirus-exclusions-I-can-implement-to-make-programs-run-better.html

Which URLs/Protocols need to be white listed for Autodesk Subscription Licenses

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/What-URLs-protocols-should-be-accessible-for-Desktop-Subscription-to-work-html.html