topic Cannot access Products & Services in Installation & Licensing Forum

Cannot access Products & Services

Lee.Palmer2 — Fri, 24 May 2024 11:00:58 GMT

Steps to reproduce
I am a secondary admin for National Highways and am trying to access this web address https://manage.autodesk.com/ but I keep getting This site cant be reached. Is there an issue with this website.

Expected results
I should be able to connect to this web address and have done so in the past.

Actual results
Keep getting This site cant be reached.

URL where issue occurs
https://manage.autodesk.com/

Browser
Chrome

OS
Windows

Re: Cannot access Products & Services

TravisNave — Fri, 24 May 2024 21:11:51 GMT

Maybe it is being blocked by some sort of proxy server on your network? You could try it on your phone using your cell provider (and not the same wifi that you are on.)

https://manage.autodesk.com/home

Good Luck!

Re: Cannot access Products & Services

mdavis22569 — Tue, 28 May 2024 12:10:09 GMT

Last week, there was an outage reported and users couldn't access it for about 24 hours. It didn't affect everyone. There was a notice on the healthboard:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-check-the-status-of-Autodesk-s-Cloud-Services.html

This is the best one
https://health.autodesk.com/

It should be all good now.