Autodesk licence automatically applied to new account

Anonymous — Fri, 30 Apr 2021 03:39:44 GMT

I now have 2 accounts with Autodesk…

AutodeskLicencing@athertonshs.eq.edu.au

autodeskmanagement@athertonshs.eq.edu.au

that I can sign into.

AutodeskLicencing@athertonshs.eq.edu.au is the first account I created, that DOES NOT HAVE a “School: Deploy without Network Support” license because I accidentally selected the wrong option which apparently CANNOT BE CHANGED.

Being an IT specialist I find this HIGHLY QUESTIONABLE.

I was informed that I needed to create another account which I did,

autodeskmanagement@athertonshs.eq.edu.au is the second account I created, however after submitting my documentation for verification of my Educational status,
Autodesk AUTOMATICALLY APPLIED LICENSING TO THIS NEW ACCOUNT before I logged back into the account after receiving verification success notification via email.

I don’t know what else to do.

I can’t believe how much difficulty I am having with Autodesk over a simple miss click.

When all I want is this,

In a world saturated with tech, it seems almost impossible to get anything done.

Autodesk Case: 17726422 seems like a lost cause and I don’t real have any hope that your support staff know what they are doing.

I am now going to go to forums and other forms of social media in an effort to solve/display my problem as there are far too many people relying on me to overcome this issue, which is really sad in my opinion, for a company in excess of $64.8 Billion.

The frustrating thing is I’m spending close to 8 hours now (and more presumably due to how ridiculous this continues to be) dealing with this, ‘great difficulty’, instead actually doing work in my role at this school.

Re: Autodesk licence automatically applied to new account

natasha.l — Wed, 05 May 2021 23:15:15 GMT

Hello @Anonymous,

I do see that you have a case open 17597332 and the agent has corrected the issue so that the AutodeskManagement@a_________au email now offers the "Deploy without network server".

If you continue to have an issue with your ongoing support request, please continue to follow up by responding to the case emails. The Educational Support Team is the proper support channel to use.

topic Re: Autodesk licence automatically applied to new account in Installation & Licensing Forum

Autodesk licence automatically applied to new account

Re: Autodesk licence automatically applied to new account