topic Re: Revit 2020/2022/2024 license manager is not functioning or is improperly installed... in Installation & Licensing Forum

Revit 2020/2022/2024 license manager is not functioning or is improperly installed...

RJU_Vinitex — Fri, 31 May 2024 18:49:12 GMT

I've already gone through the generic Autodesk help regarding this issue and some post on here that suggested removing Addso and then reinstalling it from one of the installation folders. Didn't help either.

I've also got R19 and R21 installed but those run perfectly fine yet 2020/2022/2024 don't and give that error within a few seconds of starting. They were all installed with antivirus etc turned off.

The Licensing Support Tool also doesn't list 2020/2022/2024 as being installed at all. The Connections tab shows the api.autodesk url as not being accessible. I have no idea why that would be blocked or by what or how to unblock it.

Re: Revit 2020/2022/2024 license manager is not functioning or is improperly installed...

RSomppi — Sat, 01 Jun 2024 09:30:43 GMT

There's a Licensing and Installation forum. Report your own post and ask an admin to move it for you.

Re: Revit 2020/2022/2024 license manager is not functioning or is improperly installed...

Simon_Weel — Thu, 06 Jun 2024 13:21:32 GMT

Did you install the latest licensing service?

Re: Revit 2020/2022/2024 license manager is not functioning or is improperly installed...

RJU_Vinitex — Fri, 07 Jun 2024 09:37:43 GMT

Of course.

If that weren't the case then R19 and R21 wouldn't work either, right?

Re: Revit 2020/2022/2024 license manager is not functioning or is improperly installed...

Simon_Weel — Mon, 10 Jun 2024 06:59:45 GMT

Not necessarily? There are occasional updates for the licensing service.

Re: Revit 2020/2022/2024 license manager is not functioning or is improperly installed...

mdavis22569 — Mon, 10 Jun 2024 16:18:19 GMT

So this:

The Connections tab shows the api.autodesk url as not being accessible. I have no idea why that would be blocked or by what or how to unblock it.

This one won't stop you from activating using the software.

Have you tried a different Windows profile by chance?

Have you submitted a case / support ticket on this?

The ask, as: 2020/2022/2024 have 2 different licensing scheme. 2020 and 2022 are one, then 2024 is a different.

Re: Revit 2020/2022/2024 license manager is not functioning or is improperly installed...

RJU_Vinitex — Tue, 18 Jun 2024 10:22:16 GMT

It is up to date at all times... I also doubt a small incremental update would suddenly cause it all to stop working properly. But everything is kept up to date.

Re: Revit 2020/2022/2024 license manager is not functioning or is improperly installed...

RJU_Vinitex — Tue, 18 Jun 2024 10:21:18 GMT

Tried a different profile, problem remains.

Contacting support is next on my list if nothing else can resolve this.

Re: Revit 2020/2022/2024 license manager is not functioning or is improperly installed...

mdavis22569 — Tue, 18 Jun 2024 11:09:13 GMT

@RJU_Vinitex

Can you try one more test:

Can you unplug from the Network / Wifi / Internet etc and try starting the software(s).. What happens?

Re: Revit 2020/2022/2024 license manager is not functioning or is improperly installed...

Simon_Weel — Tue, 18 Jun 2024 13:16:19 GMT

Is the problem the same for any user?

Re: Revit 2020/2022/2024 license manager is not functioning or is improperly installed...

RJU_Vinitex — Wed, 10 Jul 2024 14:43:56 GMT

I'm the only user on the system. I made a new account to test on and the problem is the same.

Re: Revit 2020/2022/2024 license manager is not functioning or is improperly installed...

RJU_Vinitex — Wed, 10 Jul 2024 14:46:20 GMT

Problem remains, no change at all.

Re: Revit 2020/2022/2024 license manager is not functioning or is improperly installed...

mdavis22569 — Wed, 10 Jul 2024 14:48:19 GMT

Try repairing Windows ..

This many versions, I'd like to look more at the PC / Windows Profile / Access.