topic Sketchbook not downloading brushes and not connecting to the internet in Installation & Licensing Forum

Sketchbook not downloading brushes and not connecting to the internet

Anonymous — Fri, 07 May 2021 21:26:14 GMT

Hello!

I've tried to download some extra brushes, but I always get this message about probles with internet connection:

My internet connection definitely is OK. I can't check for program updates as well:

Version from Windows Store has same issues.

I'm not the only one facing this problem. What can we do? Are there some technical works on servers?

Re: Sketchbook not downloading brushes and not connecting to the internet

pendean — Mon, 10 May 2021 17:44:49 GMT

Can you translate the pop-ups? Or I think you can post here instead if I guess the language correctly https://forums.autodesk.com/t5/podpiska-litsenzirovanie-i/bd-p/393

Your firewall settings may be stopping access.

Re: Sketchbook not downloading brushes and not connecting to the internet

Anonymous — Mon, 10 May 2021 18:45:10 GMT

Sure, I can. The first pop-up says there are problems with internet connection and I should check for it and retry, and the second one says that it couldn't check for program updates and is currently unable to connect to update server, try it later.

Thank you for the link, but I've tried to go there and made some topics, but didn't get answer as well. I've also tried to contact Autodesk Support, but no working solution was suggested too

I am sure of my firewall as well as of my internet connection... but it is something new anyway, I'll try to check it

Re: Sketchbook not downloading brushes and not connecting to the internet

Anonymous — Wed, 16 Jun 2021 12:56:28 GMT

Hi, I have the same problem. Does it work now?