topic Re: Recap Pro Fails to install in Installation & Licensing Forum

Recap Pro Fails to install

DavidDustin4627 — Thu, 17 Jun 2021 00:01:15 GMT

Users,

I have tried all day to install Recap Pro. It gets to about 20% then fails.
I have tried custom installs, running as an admin... I have tried everything I can think of but no joy.

The log file just says it failed to install the bundle.

Any help is appreciated.

David

Re: Recap Pro Fails to install

klarinda.gunadi.widjanarko — Thu, 17 Jun 2021 08:35:40 GMT

Hi David,

May I know which ReCap version are you trying to use?

Can you try to download and install ReCap Pro 2022 from this page?

May I know if you are able to see the following screen?

Also may I know what is your system? Is it Windows 10?

Do you have other Autodesk products installed?

Can you send us screenshot of the failed installation and the log file?

Regards,

Klarinda

Re: Recap Pro Fails to install

Anonymous — Thu, 17 Jun 2021 11:49:23 GMT

Try downloading from this link:

Recap Pro 2022

Switch off your antivirus and make sure you have Windows admin rights before attempting to install.

Re: Recap Pro Fails to install

DavidDustin4627 — Thu, 17 Jun 2021 12:21:08 GMT

Anti Virus can't be shut off (company policy).

I have windows admin rights (Windoze 10)

No other AutoDesk programs on this computer.

Yes I see the screen you showed.

Here is the failure screen.

As far as the log file..

Here is the content of the log file. It appears to contain the deployment information (I tried using the deployment too).

2021-06-16T15:14:26.170 [Deployment: 9136, single] [LM2L5CD9165YWG INFO] Deployment started...
2021-06-16T15:14:39.588 [Deployment: 9136, single] [LM2L5CD9165YWG INFO] Deployment started...
2021-06-16T15:14:53.266 [Deployment: 9136, single] [LM2L5CD9165YWG INFO] Installing: Autodesk Licensing Installer 1.0
2021-06-16T15:14:53.267 [Deployment: 9136, single] [LM2L5CD9165YWG INFO] Installing: Faro SDK
2021-06-16T15:14:53.268 [Deployment: 9136, single] [LM2L5CD9165YWG INFO] Installing: ODIS Installer
2021-06-16T15:14:53.269 [Deployment: 9136, single] [LM2L5CD9165YWG INFO] Installing: Universal C Runtime (KB2999226)
2021-06-16T15:15:36.792 [Deployment: 9136, single] [LM2L5CD9165YWG INFO] Installing: ReCap Photo
2021-06-16T15:15:37.989 [Deployment: 9136, single] [LM2L5CD9165YWG ERROR] {765FB3F3-2E89-3253-824D-0F72FD2C7A61} : 80
2021-06-16T15:15:37.989 [Deployment: 9136, single] [LM2L5CD9165YWG ERROR] Deployment failed!
2021-06-16T19:42:10.793 [Deployment: 9136, single] [LM2L5CD9165YWG INFO] Deployment exits

David

Re: Recap Pro Fails to install

DavidDustin4627 — Thu, 17 Jun 2021 12:36:22 GMT

Yes installing recap pro 2022.
Windows 10.
No other AD products installed.
[image: image.png]

David

Re: Recap Pro Fails to install

klarinda.gunadi.widjanarko — Fri, 18 Jun 2021 01:47:09 GMT

Hi David,

I'm not expert in installation.

But from the log file, it seems that installing ReCap Photo gives error.

So can you try to uncheck "ReCap Photo"? Hopefully it succeed.

Otherwise, can you try to download and install using the link on my previous msg?

Regards,

Klarinda

Re: Recap Pro Fails to install

DavidDustin4627 — Fri, 18 Jun 2021 14:11:11 GMT

Klarinda,

I have tried that too but no Joy.

David