topic Re: Licensed 2022 Products Disappeared, License File Not Working Anymore in Installation & Licensing Forum

Licensed 2022 Products Disappeared, License File Not Working Anymore

JesseG93 — Tue, 06 Jul 2021 20:11:12 GMT

Hoping to get some answers here fast. I had built some new 2022 product packages in June (AutoCAD, Inventor, Maya, and Revit). Got them entered into SCCM, started deploying them. Generated network license file, got that work with the NLM and FlexNet. Everything was working just fine prior to the holiday break. I come in today, nothing is working. FlexNet is throwing a "No available products to license" error. After FINALLY finding a phone number for customer support, I get a generic answer of "well this contract has expired". Look under my account, and none of the products show up now.

I'm sorry....what? I had a 1-year term on these licenses. I have this system deployed to a few hundred machines now, and it's all just not valid anymore? I'm hoping someone with some know-how into this can give some answers because this is nuts.

Re: Licensed 2022 Products Disappeared, License File Not Working Anymore

DarrenP — Tue, 06 Jul 2021 22:21:00 GMT

are your licenses in fact expired? only you, reseller or Autodesk can check

what does flex lm say when you run a status enquiry?

Re: Licensed 2022 Products Disappeared, License File Not Working Anymore

JesseG93 — Wed, 07 Jul 2021 01:20:32 GMT

There's no way these can be expired - I literally did all of this a couple weeks ago. Here is the snippet from the daemon log:

12:11:53 (lmgrd) ----------------------------------------------- 12:11:53 (lmgrd) 12:11:53 (lmgrd) 12:11:53 (lmgrd) Server's System Date and Time: Tue Jul 06 2021 12:11:53 Pacific Daylight Time 12:11:53 (lmgrd) pid 1816 12:11:53 (lmgrd) SLOG: Summary LOG statistics is enabled. 12:11:53 (lmgrd) Detecting other license server manager (lmgrd) processes... 12:11:56 (lmgrd) adskflex already running 27000@<Server> 12:11:56 (lmgrd) The license server manager (lmgrd) is already serving all vendors, exiting. 12:13:00 (lmgrd) Rereading license file... Requested from <User> 12:13:00 (lmgrd) Starting vendor daemon at port 2080 12:13:00 (lmgrd) Using vendor daemon port 2080 specified in license file 12:13:00 (lmgrd) Reread: Started adskflex (pid 400)12:13:00 (lmgrd) Done rereading 12:13:00 (lmgrd) ...Finished rereading 12:13:00 (adskflex) SLOG: Summary LOG statistics is enabled. 12:13:00 (adskflex) SLOG: FNPLS-INTERNAL-CKPT1 12:13:00 (adskflex) SLOG: VM Status: 4 12:13:00 (adskflex) SLOG: FNPLS-INTERNAL-CKPT5 12:13:00 (adskflex) SLOG: TPM Status: 0 12:13:00 (adskflex) SLOG: FNPLS-INTERNAL-CKPT6 12:13:00 (adskflex) EXPIRED: 87545ACD_2022_0F 12:13:00 (adskflex) EXPIRED: 87537INVPROSA_2022_0F 12:13:00 (adskflex) EXPIRED: 87617MAYA_2022_0F 12:13:00 (adskflex) EXPIRED: 87561RVT_2022_0F 12:13:00 (adskflex) License server system started on <Server> 12:13:00 (adskflex) No features to serve, exiting 12:13:00 (adskflex) EXITING DUE TO SIGNAL 27 Exit reason 4 12:13:05 (lmgrd) adskflex exited with status 27 (No features to serve) 12:13:05 (lmgrd) adskflex daemon found no features. Please correct 12:13:05 (lmgrd) license file and re-start daemons. 12:13:05 (lmgrd) 12:13:05 (lmgrd) This may be due to the fact that you are using 12:13:05 (lmgrd) a different license file from the one you expect. 12:13:05 (lmgrd) Check to make sure that: 12:13:05 (lmgrd) C:\Autodesk NLM\Server_0050568801B2.lic 12:13:05 (lmgrd) is the license file you want to use. 12:13:05 (lmgrd)

When I go into my products in the web portal, none of these show up anymore. I can't even recreate a new license file. This is extremely frustrating - I put a lot of work into getting these deployments ready for the next school year, only to have everything erased arbitrarily with no warning whatsoever.

Re: Licensed 2022 Products Disappeared, License File Not Working Anymore

DarrenP — Wed, 07 Jul 2021 08:33:06 GMT

the licenses are expired

Re: Licensed 2022 Products Disappeared, License File Not Working Anymore

JesseG93 — Wed, 07 Jul 2021 15:57:05 GMT

But how? I literally requested these licenses a few weeks ago - they're brand-new. How is it that they just expired after a few weeks when they should be good for one year?

Re: Licensed 2022 Products Disappeared, License File Not Working Anymore

DarrenP — Wed, 07 Jul 2021 16:33:00 GMT

don’t know but what you posted above the log says the licenses are expired

you will need to deal with Autodesk directly to get this resolved