topic Desktop Connector failing to install error in Installation & Licensing Forum

Desktop Connector failing to install error

Anonymous — Wed, 14 Jul 2021 16:01:19 GMT

Hello,

I am having problems installing Desktop Connector.

I downloaded the desktop connector zip file which executes the setup.exe file and opens up the Autodesk installer, it gets to around 50% when it gives an error (I have attached a screenshot).

Looking up the issue did not help much as there is little to no information regarding this problem.

Your support/feedback would be much appreciated.

(If this was posted in the wrong category, my apologies, I could not find an appropriate category for the Desktop Connector specifically).

Re: Desktop Connector failing to install error

natasha.l — Wed, 14 Jul 2021 23:14:01 GMT

Hello @Anonymous,

Thanks for posting in the forum.

Please run through these basic installation prep steps below:

Reboot the computer, make sure apps are not auto running in the background
Make sure you have an uninterrupted high-speed connection to the internet & try adjusting your LAN & proxy settings etc.
Temporarily disable/disconnect security features such as Antivirus, Firewall, VPN & UAC on your Windows operating system.
Try reviewing & following the steps in the Desktop Connector Help page.

- Install Desktop Connector, access the download from your Autodesk Account

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Desktop Connector failing to install error

Anonymous — Thu, 15 Jul 2021 08:16:36 GMT

Hello @natasha.l,

Thank you for your feedback,

I tried all the possible fixes on the help page you linked, but unfortunately, it did not help, and the problem persists.

Your further assistance would be much appreciated.

Lenese

Re: Desktop Connector failing to install error

Anonymous — Thu, 15 Jul 2021 11:43:34 GMT

Hello @natasha.l,

Can I try to install an older version of Desktop Connector to see if that would help in any way?

Specifically v. 14.10.0.1456 from June 1, 2021.

Lenese