Subscription Cancellation Survey, but I haven't cancelled

Mike6158 — Tue, 09 Nov 2021 19:14:30 GMT

I haven't cancelled my Eagle or Fusion 360 services yet I have received the following email (twice). I turned it over to Autodesk "security" but they never replied. (links stripped). Is there as human to send this to?

"Autodesk

Subscription Cancellation Survey
This survey is to understand the reason behind your decision to change your Autodesk subscription.

Hi <User>,

We see that you have not yet completed the Autodesk Subscription Cancellation Survey.

According to our records, you recently decided to cancel your Eagle subscription. We value the opinion of our customers and would like to invite you to participate in a survey to understand the reason(s) behind your decision to change your subscription(s).

Two Ways to Participate
You can either choose a quick 3-minute online survey, or you can schedule a 15-minute candid telephone conversation with Ntara, a third-party research agency working with Autodesk.

Your participation in this survey will be kept confidential and the survey results will only be used to help us improve the Autodesk subscription experience.

START MY SURVEY

SCHEDULE A QUICK CALL

Cordially,

Rohit Kumar
Sr. Director - Customer Retention

About the survey
The purpose of the Autodesk Subscription Cancellation Survey is to gather insights and feedback from our current and former valued customers about their decision to change Autodesk Subscriptions. The survey results and data collected will be shared with Ntara’s customer experience analysts confidentially and will be used solely to improve our subscription, renewal, and overall product experience."

Re: Subscription Cancellation Survey, but I haven't cancelled

pendean — Tue, 09 Nov 2021 20:01:17 GMT

Contact your reseller, ensure your license(s) is intact per your expectations, then tag this email as junk in your webmail app, move on with your CAD life. No one is going to track down the source to take you off a list sadly, it's not 1990 anymore.

Re: Subscription Cancellation Survey, but I haven't cancelled

Mike6158 — Tue, 09 Nov 2021 20:11:06 GMT

I don't have a reseller and my licenses are fine.

topic Re: Subscription Cancellation Survey, but I haven't cancelled in Installation & Licensing Forum

Subscription Cancellation Survey, but I haven't cancelled

Re: Subscription Cancellation Survey, but I haven't cancelled

Re: Subscription Cancellation Survey, but I haven't cancelled