Install error 1 for AutoCad 2027 Education License

itservicesQ7F8M — Wed, 10 Jun 2026 00:23:26 GMT

Hi there, I am running into a persistent issue while trying to install AutoCad 2027 with Education licensing on entra-joined machines. I have been working with AutoDesk support for a few weeks but they have closed the case and asked me to try on the forums instead.

My goal: install AutoDesk 2027 with Education licensing on an Entra joined device with no entra user id bound. These devices are being shared by students in a school.

I’ve followed Autodesk’s recommended remediation steps (ODIS reset, Identity cleanup, local install path, disabling security controls), but I’m still seeing consistent failures.

If anyone has:

Seen similar behaviour on Entra-only or shared devices
Identified the cause of the LogAnalyzer crash
Found a reliable deployment method

Details:

Device: HP EliteBook x360 1040 G8
Operating system: Windows
Operating system version: 10.0.26100.8390
Operating system language: en-US
Operating system edition: Pro
Operating system SKU: Windows 10/11 Professional (48)
Join type: Entra-joined only
Install context: Local administrator account
Tested with & wiped between:
- LAPS account while on Guest Mode
- Local account in the administrator group

I have followed troubleshooting articles provided by support and have gotten to two different failure points:
1. Installer reaches ~70–80% then rolls back

Autodesk installer launches (grey install screen)
Progress reaches around 70–80%
Installer then rolls back
Final result: Error 1

2. Installer crashes before full UI loads

White Autodesk installer window shows: “Preparing for installation”
Installer closes/crashes without progressing further

During the failed install attempts, Windows Application logs consistently show a crash within the Autodesk installer (ODIS):

Primary crash:

Faulting application name: LogAnalyzer.exe
Path: C:\Program Files\Autodesk\AdODIS\V1\Setup\LogAnalyzer.exe
Exception code: 0xc0000409
Event ID: 1000 (Application Error)

Windows Error Reporting entry:

Event Name: BEX64
Application: LogAnalyzer.exe
Exception Code: c0000409

I can also see that the product is removed after the install fails

Product: Autodesk CER -- Installation completed successfully.
Product: Autodesk CER -- Removal completed successfully.
Windows Installer removed the product.

There is also an entry indicating the system flagged a restart condition during install but nothing is prompted in the UI

Machine restart is required.

I have been at this for a couple of months now, this is the troubleshooting I have tried as supplied by AutoDesk support:
System Troubleshooting

Rebuilt device multiple times - tried different admin accounts such as LAPS and also using custom ora uri to create a local admin account on the machine during autopilot deployment
Confirmed no pending Windows updates
Uninstalled and reinstalled Microsoft Visual C++ redistributables
Installed Autodesk Licensing Service separately
Downloaded fresh installers multiple times
Extracted installer to local path instead of downloads folder:C:\AutodeskInstall
Confirmed admin account had security access to read/write in C drive
Not running from OneDrive/SharePoint

Security:

Disabled:
- Microsoft Defender placed in troubleshooting mode (including endpoint protection)
- Web filtering
No VPN in use
Same network successfully installs AutoCAD on hybrid-joined devices

Other info:

Installation has worked on hybrid-joined devices using the same network & hardware
Fails consistently on Entra-only devices
Installer behaviour is inconsistent:
- Either crashes early, or rolls back at ~70–80%
Logs consistently point to a crash in:
- AdODIS\V1\Setup\LogAnalyzer.exe
At least part of the install chain succeeds before rollback (CER component)
No obvious network or certificate issues
Expired Trusted Certificates
These are updating fine

Guides followed so far:
Nothing happens after the “Preparing for installation…” when installing an Autodesk product 2021 or higher
How to remove and reinstall Microsoft Visual C++ Redistributables packages

Thank you so much!

Re: Install error 1 for AutoCad 2027 Education License

Simon_Weel — Wed, 10 Jun 2026 06:48:30 GMT

Did you download the full package or just the installer?

And have you seen this: “Install error: The install couldn’t finish. Error 1” when installing Autodesk products

And this: "Error code : 1" in Summary.log when installing Autodesk products

Re: Install error 1 for AutoCad 2027 Education License

itservicesQ7F8M — Tue, 16 Jun 2026 03:54:02 GMT

Hi Simon, I have tried the full package, the online installer, and tried to make a deployment package.

I have followed the first guide, the instructions in the second guide were also provided to me by AutoDesk Support.

Re: Install error 1 for AutoCad 2027 Education License

Simon_Weel — Tue, 16 Jun 2026 07:00:00 GMT

You could try to install the latest version of ODIS first: How to download the latest version of Autodesk ODIS

CER is 'Customer Error Reporting'. The latest version is included with Identity Manager, although the release notes don't mention that: Autodesk Identity Manager component update for product versions 2024 and beyond (Windows)

Have them installed first and then give it a go....

Re: Install error 1 for AutoCad 2027 Education License

pkomatlapalli — Wed, 24 Jun 2026 08:11:06 GMT

Hi @itservicesQ7F8M ,

We would like to follow up on this issue. Have you tried doing Simon_Weel response to resolve your issue. If yes, please click on the Accepted Solution button, It would be very helpful for others who may encounter the same issue in the future.

Re: Install error 1 for AutoCad 2027 Education License

itservicesQ7F8M — Wed, 24 Jun 2026 23:56:22 GMT

Thank you, AutoDesk support also provided this as a solution when I was working with their team, but this unfortunately didn't fix my issue.

I've started to work backwards by rebuilding our SOE and can see there is an Intune configuration policy that is blocking the installation, I haven't been able to track down which one yet.

I will report back if I manage to isolate it.

Thanks

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Install error 1 for AutoCad 2027 Education License

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Re: Install error 1 for AutoCad 2027 Education License

Re: Install error 1 for AutoCad 2027 Education License