topic Re: Already a verified student but unable to receive Maya 2026 1 year access. in Installation & Licensing Forum

Already a verified student but unable to receive Maya 2026 1 year access.

jojo-gan — Sat, 31 Jan 2026 02:08:36 GMT

I'm trying to get the student subscription 1-year term for Maya for my studies. I signed in with my student email and it already automatically filled in my details (as shown in the 2 images below). This is because in my Diploma studies i have gotten the student free 3Ds Max which was successfully received. I click on Submit , redirecting me to the 3rd image below. It says Congratulations, your educational access is confirmed. Thou after clicking Access products , it redirects me to the All products page (as shown in the last image), where there it says no products available. It has already pass by 2 days of me submitting this , refreshing and signing in and out multiple times , but it is still the same outcome.

In the image below:
Occasionally on the all products page , it tells me the verification is pending. This only occasionally shows up whenever I access this All products page, sometimes it just says Welcome Gan, . I have not received any email from autodesk to upload additional documentation or any other emails.

Re: Already a verified student but unable to receive Maya 2026 1 year access.

jojo-gan — Mon, 02 Feb 2026 15:10:48 GMT

their live agent chat has helped me successfully resolve this problem smoothly and quick!

Re: Already a verified student but unable to receive Maya 2026 1 year access.

mari.shimode — Thu, 05 Feb 2026 04:05:29 GMT

Hi @jojo-gan, I'm glad to hear that our education support helped you solve the issue. I'm writing a solution below and mark this reply as an accepted solution to close this case. Thank you for visiting the Autodesk Community!

Open the Education Community page in incognito window
Select the product you wish to access
Fill in the required details and submit your verification