topic Re: Unable to install on Windows Server 2019 in Installation & Licensing Forum

Unable to install on Windows Server 2019

noamgat8JLC7 — Mon, 28 Feb 2022 14:24:35 GMT

Hello,

I am trying to install Autodesk Robot on a Windows Server 2019 machine. Midway through the installation (roughly 30%), the progress bar starts moving down back to zero, then I get an "Error 1624 failure".

I tried doing it again on a fresh installation (Install windows server 2019, install autodesk desktop app, install RSAPRO 2022), with the same result.

Revit 2021 / 2022 install cleanly in the same method.

What can I do?

Re: Unable to install on Windows Server 2019

natasha.l — Tue, 01 Mar 2022 20:30:58 GMT

Hello @noamgat8JLC7,

Please review the “Install Failed - Error 1624” when installing Autodesk products.

Please follow these steps:

Conduct a Clean Uninstall of the previous installation & use the Microsoft Troubleshooter Tool to complete it
Reboot the computer, make sure apps are not auto running in the background
Log in as Administrator (check your permissions, full control) or create a new profile
Apply the latest Autodesk Licensing Service Update & Single Sign On Component (2020 & up).
Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Re: Unable to install on Windows Server 2019

noamgat8JLC7 — Wed, 02 Mar 2022 06:40:48 GMT

Thanks for the response. We have tried all of those steps, including formatting the computer and installing it from scratch, and we still get the same error.

Is there an installation log stored somewhere? What can we do?

Re: Unable to install on Windows Server 2019

pendean — Wed, 02 Mar 2022 13:58:11 GMT

@noamgat8JLC7 wrote:

Is there an installation log stored somewhere? What can we do?

Your IT folks know to look in each PC's user login person's TEMP folder for those log files: work with them. If that is you, well... .

In File Manager in Windows for example, the folder name in the address bar to type is %TEMP%

Re: Unable to install on Windows Server 2019

m_latz — Thu, 03 Mar 2022 00:09:48 GMT

We need the msi log files to check.

Just a question, can you create an "online custom deployment" for Autodesk Robot and try to install through the deployment ? Because there the installation is a little bit different and if my guess is correct it could work. If not post the msi log files here.

regards

Markus

Re: Unable to install on Windows Server 2019

mdavis22569 — Thu, 03 Mar 2022 19:28:56 GMT

@noamgat8JLC7

I didn't think you could install Robot or Revit on the Server itself .. Thought it had to be W10 or W7

System Requirements for Autodesk Robot Structural Analysis Professional 2019
Operating system	Microsoft® Windows® 10 (64-bit edition) Microsoft Windows 10 Home Microsoft Windows 10 Pro Microsoft Windows 10 Enterprise Microsoft Windows 10 Education Microsoft Windows 10 Enterprise LTSB Microsoft Windows 10 Pro Education Microsoft Windows 8.1 (64-bit edition) Microsoft Windows 8.1 Microsoft Windows 8.1 Pro Microsoft Windows 8.1 Enterprise Microsoft Windows 7 (64-bit edition) Microsoft Windows 7 SP1 Microsoft Windows 7 SP1 Professional Microsoft Windows 7 SP1 Enterprise Microsoft Windows 7 SP1 Ultimate

System Requirements for Autodesk Robot Structural Analysis Professional 2019

Operating system

Microsoft® Windows® 10 (64-bit edition)

Microsoft Windows 10 Home
Microsoft Windows 10 Pro
Microsoft Windows 10 Enterprise
Microsoft Windows 10 Education
Microsoft Windows 10 Enterprise LTSB
Microsoft Windows 10 Pro Education

Microsoft Windows 8.1 (64-bit edition)

Microsoft Windows 8.1
Microsoft Windows 8.1 Pro
Microsoft Windows 8.1 Enterprise

Microsoft Windows 7 (64-bit edition)

Microsoft Windows 7 SP1
Microsoft Windows 7 SP1 Professional
Microsoft Windows 7 SP1 Enterprise
Microsoft Windows 7 SP1 Ultimate

Revit SERVER will install on Server 2019, but I didn't think Robot could

https://knowledge.autodesk.com/support/revit/troubleshooting/caas/CloudHelp/cloudhelp/2021/ENU/Revit-Installation/files/GUID-7ECB1D45-7D04-4552-8EC2-7E5996D5DFFB-htm.html

Re: Unable to install on Windows Server 2019

Tiana_Y — Mon, 07 Mar 2022 16:54:20 GMT

Hi @noamgat8JLC7 - I'm just checking in to see if you need more help with this. Did the suggestions that were provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Best,

Re: Unable to install on Windows Server 2019

noamgat8JLC7 — Thu, 24 Mar 2022 12:22:55 GMT

Hi!

We have not resolved the issue yet. Attaching a zip file with the install logs. If anyone can take a look and advise what to do next, we would appreciate it a lot.

Re: Unable to install on Windows Server 2019

mdavis22569 — Thu, 24 Mar 2022 12:41:41 GMT

@noamgat8JLC7

I didn't think you could install Robot or Revit on the Server itself .. Thought it had to be W10 or W7

System Requirements for Autodesk Robot Structural Analysis Professional 2019
Operating system	Microsoft® Windows® 10 (64-bit edition) Microsoft Windows 10 Home Microsoft Windows 10 Pro Microsoft Windows 10 Enterprise Microsoft Windows 10 Education Microsoft Windows 10 Enterprise LTSB Microsoft Windows 10 Pro Education Microsoft Windows 8.1 (64-bit edition) Microsoft Windows 8.1 Microsoft Windows 8.1 Pro Microsoft Windows 8.1 Enterprise Microsoft Windows 7 (64-bit edition) Microsoft Windows 7 SP1 Microsoft Windows 7 SP1 Professional Microsoft Windows 7 SP1 Enterprise Microsoft Windows 7 SP1 Ultimate

System Requirements for Autodesk Robot Structural Analysis Professional 2019

Operating system

Microsoft® Windows® 10 (64-bit edition)

Microsoft Windows 10 Home
Microsoft Windows 10 Pro
Microsoft Windows 10 Enterprise
Microsoft Windows 10 Education
Microsoft Windows 10 Enterprise LTSB
Microsoft Windows 10 Pro Education

Microsoft Windows 8.1 (64-bit edition)

Microsoft Windows 8.1
Microsoft Windows 8.1 Pro
Microsoft Windows 8.1 Enterprise

Microsoft Windows 7 (64-bit edition)

Microsoft Windows 7 SP1
Microsoft Windows 7 SP1 Professional
Microsoft Windows 7 SP1 Enterprise
Microsoft Windows 7 SP1 Ultimate

Revit SERVER will install on Server 2019, but I didn't think Robot could

Re: Unable to install on Windows Server 2019

m_latz — Thu, 24 Mar 2022 15:07:25 GMT

@noamgat8JLC7 ,

thank you for your log files.

Just took a look and it looks like the installer had a problem with the access of the transformation file.

I have to check this on a virtual server ...

regards

Markus

Re: Unable to install on Windows Server 2019

m_latz — Tue, 29 Mar 2022 14:21:40 GMT

Okay I tried and run into the same error. I solved the problem with the modification of the file "C:\Autodesk\Robot_Structural_Analysis_Professional_2022_Multilingual_Win_64bit_dlm\x64\RSA\pkg.RSAPRO.xml".

I added the following variable to the TRANSFORMS parameter:

"TRANSFORMS=%INSTALL_SOURCE%\x64\%LANGUAGE_CODE%\RSA\RSA.mst"

regards

Markus

Re: Unable to install on Windows Server 2019

noamgat8JLC7 — Mon, 27 Jun 2022 14:11:37 GMT

@m_latz- you are a wizard. It worked! Thank you so much!