topic Re: Has the username format changed? in Installation & Licensing Forum

Has the username format changed?

arkitek2s_ — Mon, 08 Sep 2025 06:05:20 GMT

did autodesk change formats or something?

cant access 'htews' account. now i need to put in 'htews@***.com'

[The subject line of this post has been edited for clarity by Community Manager. Original: change formats?]

[This post has been edited to remove personal information by Community Manager]

Re: change formats?

GaryOrrMBI — Fri, 05 Sep 2025 17:21:17 GMT

It's still the same account, but yes, they changed (or are in the process of changing since it's hitting different people at different times) the login credentials from email or username to email only. There has been a little banner in the lower left of the login page for a while, at least until you get switched over.

-G

Re: change formats?

arkitek2s_ — Mon, 08 Sep 2025 13:45:27 GMT

"It's still the same account, but yes, they changed (or are in the process of changing since it's hitting different people at different times) the login credentials from email or username to email only. "

what am I suppose to do now that they require email only now to login. can someone combine the two accounts?

Re: change formats?

RSomppi — Mon, 08 Sep 2025 16:25:08 GMT

Do you have two accounts with the same email but different usernames?

Re: change formats?

arkitek2s_ — Mon, 08 Sep 2025 19:25:54 GMT

yes.

Re: change formats?

RDAOU — Tue, 09 Sep 2025 08:33:48 GMT

You couldn’t have had two accounts linked to the same email...or maybe you meant to say one account with two nickname/username aliases. In the past, it was possible to have one account with two different identifiers:

A forum/community alias (nickname).
An account alias (the one used for logging into products or services).

However, this setup has been gradually phased out (likely by region / by interface). For example, on one of my accounts the switch happened earlier, while on another I could still use the username to log in until recently.

Now (or at least in the process of being rolled out), the system syncs the community identity and login credentials directly to the email associated with the account, rather than to the username. This makes the login more consistent and unique across all platforms whether you’re accessing the community forum, ACC, account management, or software products such as Revit, AutoCAD, or Navisworks.

Bottom Line is do not Panic 🙂 simply set windows to remember you (the email used to log in not the password) and you should be good to go

Re: Has the username format changed?

mari.shimode — Thu, 11 Sep 2025 09:33:46 GMT

I'm leaving a note here that I suggested @arkitek2s_ to contact our support via PM as I believe we need to look into the account status on backend to help him/her further.

@arkitek2s_, it would be appreciated if you could let us know when and how the issue gets resolved so people who may be in the situation can refer to your case.

Re: Has the username format changed?

mari.shimode — Tue, 30 Sep 2025 06:24:36 GMT

I'm leaving a comment here that @arkitek2s_ told me that he has solved this issue on his end via private message. "htews" was registered with a different email address. I've marked this post as an accepted solution to close this case.