topic Re: Experiencing Issues with Educational Access and Subscription in Installation & Licensing Forum

Experiencing Issues with Educational Access and Subscription

09isu82PZV — Sun, 07 Sep 2025 12:05:02 GMT

After realizing that my educational AutoCAD subscription had expired, I attempted to renew it. While my educational access has been successfully renewed until September 7, 2026, the actual license (subscription renewal) for AutoCAD does not seem to be updating properly.

(This is my product tab. Also, when I click “Access” in the product tab for AutoCAD (as shown in the screenshot), nothing changes and the subscription status remains the same.)

For example, when I click on Inventor, I am directed to a page where I can submit for a student subscription, as shown in the attached image. However, when I try the same process for AutoCAD or Revit, I am redirected to a download page instead of a subscription submission page. I clicked on “installation” and downloaded the files, but the subscription has still not been renewed.

Does anyone know how to resolve this issue?

Re: Experiencing Issues with Educational Access and Subscription

mari.shimode — Mon, 08 Sep 2025 04:44:44 GMT

Hi @09isu82PZV, would you please reset your license to see if the issue gets resolved? If not, please contact the education support so they can look into your account.

How to change or reset a license for Autodesk software
Autodesk education support * Please click "Ask the Asssistant"

Re: Experiencing Issues with Educational Access and Subscription

mari.shimode — Wed, 17 Sep 2025 04:58:40 GMT

Hi @09isu82PZV, it looks like you have contacted the education support and they helped you to solve the issue. I'm writing how you solved it below and mark it as an accepted solution so others who have the same issue can refer to it in the future.

Access Education Community
Select different products (not AutoCAD or Revit) and download an installer * no need to install
Your product license will be renewed

Please visit us again if you have any other questions in the future.

Re: Experiencing Issues with Educational Access and Subscription

leonardo_m_venezia — Mon, 29 Sep 2025 10:39:41 GMT

Hi @mari.shimode. I have the same problem this page deals with; I followed your instructions but did not succeed in solving the problem. When contacting the education support, I am always redirected to the digital assistant, that doesn't solve anything. Could you please help me? I am really struggling as this is the third day I try everything and always fail. Please note that I have autodesk's confirmation mail about the successfull renewal of my educational plan.

Re: Experiencing Issues with Educational Access and Subscription

mari.shimode — Tue, 30 Sep 2025 07:02:27 GMT

Hi @leonardo_m_venezia, since this thread has been marked as solved, would you please create a new topic about your question? Please provide details on your issue such as screenshots as much as possible so you'll have more chance to receive support from the community to solve your issue. Thank you for your understanding and cooperation.

Re: Experiencing Issues with Educational Access and Subscription

zyj49qax — Sat, 28 Feb 2026 08:54:29 GMT

I have the same issue, when i click on the submit subscription button, I am getting this : Your educational eligibility to access Autodesk products is currently undergoing standard export screening.

I waited so many days, i don't know why i am not redirected to the Autodesk software for me to install it.

Re: Experiencing Issues with Educational Access and Subscription

sowhat_yashu7 — Fri, 08 May 2026 10:49:42 GMT

its is showing me that the verification limit has accessed so we cannot verify it