topic Re: Data Privacy pop-up hangs/delays programs startups in Installation & Licensing Forum

Data Privacy pop-up hangs/delays programs startups

dpalmerVQ54W — Mon, 24 Oct 2022 12:00:25 GMT

When I launch either ACAD 2021 or Navisworks Freedom 2021 I get the following:

The blue circles around for a number of seconds, as much as 30 seconds or more. Eventually it disappears and the program starts. This occurs when I'm working from either my company's office, or if I'm working from home (either connected to the company VPN or not).

It's only just started after applying a number of updates that came from the Autodesk App.

Any suggestion on stopping this would be grateful.

***THE POST TITLE HAS BEEN EDITED FOR CLARITY***

Re: Data Privacy pop-up hangs/delays programs startups

rushabhthakkar_910 — Mon, 24 Oct 2022 14:39:27 GMT

Have a look at this..!!

(https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Program-appears-to-freeze-or-hang-during-startup.html)

Re: Data Privacy pop-up hangs/delays programs startups

rushabhthakkar_910 — Sat, 29 Oct 2022 14:29:37 GMT

If your issue has been solved, mark the post as Solved. So that it can help others too in future who are looking for similar issues.

If not, share details as to where you are stuck. And we'll try to help you out.

Re: Data Privacy pop-up hangs/delays programs startups

mdavis22569 — Sun, 30 Oct 2022 21:30:55 GMT

@rushabhthakkar_910

Slow down on the answer .. review a bit more

@dpalmerVQ54W mentions:

ACAD 2021 or Navisworks Freedom 2021 I get the following:

So slow loading AutoCAD AKN helps how?

They are asking about the Data Privacy popup too..

Data Privacy pop-up hangs/delays programs startups

@dpalmerVQ54W

Make sure you have this:

Which URLs/Protocols need to be white listed for Autodesk Subscription Licenses

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/What-URLs-protocols-should-be-accessible-for-Desktop-Subscription-to-work-html.html

How to set up antivirus (AV) exclusions to improve stability and performance of Autodesk software

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Are-there-antivirus-exclusions-I-can-implement-to-make-programs-run-better.html

Maybe try with the firewall off and see if you have any issues:

Re: Data Privacy pop-up hangs/delays programs startups

mdavis22569 — Sun, 30 Oct 2022 21:30:57 GMT

@rushabhthakkar_910

Slow down on the answer .. review a bit more

@dpalmerVQ54W mentions:

ACAD 2021 or Navisworks Freedom 2021 I get the following:

So slow loading AutoCAD AKN helps how?

They are asking about the Data Privacy popup too..

Data Privacy pop-up hangs/delays programs startups

@dpalmerVQ54W

Make sure you have this:

Which URLs/Protocols need to be white listed for Autodesk Subscription Licenses

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/What-URLs-protocols-should-be-accessible-for-Desktop-Subscription-to-work-html.html

How to set up antivirus (AV) exclusions to improve stability and performance of Autodesk software

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Are-there-antivirus-exclusions-I-can-implement-to-make-programs-run-better.html

Maybe try with the firewall off and see if you have any issues:

Re: Data Privacy pop-up hangs/delays programs startups

Simon_Weel — Mon, 31 Oct 2022 11:16:13 GMT

You could try tweaking the privacy data files, see Solved: Re: The "Privacy Settings" window should not appear on the first start of the application. - Autodesk Community - Subscription, Installation and Licensing

Re: Data Privacy pop-up hangs/delays programs startups

DunbarR1 — Tue, 12 Mar 2024 15:27:07 GMT

Is there an answer on how to get rid of this annoying Data Privacy popup that I also get when starting AutoCAD LT 2022? It started after an update.

Re: Data Privacy pop-up hangs/delays programs startups

Simon_Weel — Wed, 13 Mar 2024 09:10:34 GMT

It should only pop up once. You can also change / set your privacy settings on your Autodesk Account page. Maybe that will suppress the message?

Re: Data Privacy pop-up hangs/delays programs startups

halukuzuner — Sat, 14 Jun 2025 09:23:57 GMT

I tried whatever I found in Autodesk forums. But none of them worked for me. Dear Autodesk management please submit a working resolution for this problem.

Re: Data Privacy pop-up hangs/delays programs startups

mdavis22569 — Sat, 14 Jun 2025 11:43:00 GMT

Do you have Admin rights on the PC?

Re: Data Privacy pop-up hangs/delays programs startups

halukuzuner — Sat, 14 Jun 2025 15:52:00 GMT

Yes, I have administrator rights.